I recently had a terrible experience with staff upon check out of my stay January 2024. When checking in they asked for a card or $100 cash deposit. I was agreeable to the cash deposit and the man told me that mostly it’s for smoking in the room and that they would check the room prior to giving it back. I was agreeable to this. No problem. Upon check out I gave my room key back and the front desk girl asked a house keeper to check the room. She called in and denied the deposit to be returned to me. She told the front desk girl the room smelled of smoke. ||I told the girl that it maybe possible since i would smoke outside the room and even that my clothing might’ve smelled but I wouldn’t risk $100 to smoke in a room when i would step out for 5 min. It’s an outdoor hotel so I just opened the door and step out. No big deal. She stated there was nothing she can do. She showed me the initialed contract that stated no smoking in the room and no weed smell, perfume or spray smells. I can’t can’t help that I might have that odor on my clothes especially in the humidity and cold weather- it sticks. I teied professionally explaining this and she said she understood considering it was by the highway and the smells may drift in but even after half an hour of talking to her she stated she couldn’t do anything for me. I asked for a supervisor she stated she was the supervisor. And that she can’t help. I asked for a manager she stated the manager would be in later and to call around 6-7pm I called around 7 and a gentleman answered stating that the manager doesn’t come in until 11pm so I called around 12am and a lady answered, mind you they refuse to give your their names, she stated a manager doesn’t work at this late hour but she was open to hear my complaint. At this point I’m back in my home town miles away from the hotel. I pleaded with her and explained to her that the hotel is breaking their own contract. Just because I smell of smoke doesn’t mean I smoked in the room. I told her to check the cameras and she stated she was not going to go back and forth on the technicalities. ||I had my husband also call after all this and we got the same lady who wouldn’t give us her name and when we asked for the manager she transferred us to a phone line without a word, and the phone line was disconnected. It was almost like she was fed up and just wanted to send us to that line knowing it’s wasn’t available. ||I’m truly shocked, hurt, and feel I was treated unfairly and the rules were broken on their behalf. THEY ARE THIEVES! They see $100 cash of course they’ll take it. BEWARE- also, I will pursue. I don’t like being taking advantage of or played. ||Good luck with this one. ||Oh and make sure to take slippers. 😳😡