The Furniture Company — Attraction in Douglasville

The delivery charge of $187 was a charge that wasn’t revealed until after my credit check was done. It wasn’t clear what the total of $187 was for. I remember the sales lady saying that would cover the delivery and set up, but most furniture companies deliver and set up the furniture before leaving. I didn’t think that was a selling point that they would drop furniture off and not set it up? They didn’t move any furniture before putting the new furniture in, they don’t haul away the old furniture , so the delivery fee of $187 was still mysterious as to why I was charged so much. I was just told that the delivery would be Tuesday and they charge by the mile. I was told I would get my furniture delivered the day after Christmas . The delivery guys arrived to my home at 7:10-7:15 pm.the night after Christmas .I’ve never had a furniture delivery late after business hours. I never received a window for my delivery , but I certainly wasn’t prepared to receive my furniture after 7:00 at night! There was no service after the sale. No follow up calls or text came to my phone all day during normal business hours , until they were about 15 -20 minutes away. I waited all day for my furniture to be delivered , but it was clear that was never my delivery guys intentions. They didn’t seem to care or know if I was at home . I say this because, they called around 6:49 pm and I missed their call , so they didn’t know if I was home or not . The only thing after that was a text stating they were heading my way? To be honest , after 5:00 and I didn’t have my furniture, I thought I would receive a call to reschedule for the following day . I know this furniture company can’t possibly treat all of their new customers this way , so I question why my service was poor after my purchase with them. Unfortunately , I won’t be able to refer any of my friends to this furniture company , because I don’t any of my friends to be treated this way. When a customer makes a major purchase like I did, there needs to be some type of follow up or service after the sale at least as a courtesy. Little regard was shown for me as a new customer or as a future customer . Although I like my furniture purchase , I was very disappointed the way I was treated as a customer from the time following my furniture purchase to the time my furniture arrived...

Amazing Experience at The Furniture Co.!

I can’t express enough how phenomenal my experience with The Furniture Co. has been! With the incredible help of Faye, Uncle C, and Zach, as well as the two young delivery guys, my furniture shopping journey was nothing short of exceptional. Their professionalism, dedication, and attention to detail went above and beyond my expectations.

I’ve purchased several living room sets from this place, and each time, the quality of service has been outstanding. From the moment you walk in, you’re greeted with warmth and a genuine willingness to assist. Faye, Uncle C, and Zach made the entire process seamless, offering invaluable advice and ensuring every detail was taken care of.

The delivery team deserves special mention as well. They were prompt, careful, and efficient, making sure my furniture arrived in perfect condition and was set up exactly how I wanted it. Their hard work and positive attitude truly made a difference.

What sets The Furniture Co. apart is their transparency and commitment to customer satisfaction. They provide clear communication, honest pricing, and a no-pressure sales approach, which makes shopping here a breeze. The exceptional customer service and prompt delivery have made me a loyal customer for life.

If you’re in the Douglasville area and looking for furniture, this is the only place you need to visit. Their unbeatable service, quality products, and dedicated team make them stand out from the rest. I can’t thank Faye, Uncle C, Zach, and the delivery team enough for making my home look fantastic. Highly...

I recently had the pleasure of shopping at The Furniture Stores LLC, and I must say that my experience was nothing short of excellent. From the moment I walked through the doors, I was greeted with a warm and welcoming atmosphere that made me feel right at home.

What truly stood out during my visit was the exceptional customer service. The staff at The Furniture Stores LLC were knowledgeable, attentive, and genuinely interested in helping me find the perfect pieces for my home. They went above and beyond to answer my questions, offer suggestions, and provide valuable insights into the various products they had to offer. Their expertise made the shopping process not only enjoyable but also highly informative.

Price negotiation at The Furniture Stores LLC was another highlight of my experience. They were not only willing to work with me to find pieces that fit within my budget but also demonstrated a commitment to ensuring I received the best value for my money. The transparency in pricing and the willingness to accommodate my needs left me feeling confident that I was making a wise investment in quality furniture.

I couldn't be happier with the pieces I purchased, and I believe that the combination of their top-notch customer service and fair price negotiation sets The Furniture Stores LLC apart from the rest. I would highly recommend this establishment to anyone in search of high-quality furniture and a shopping experience that is...