Chipotle Mexican Grill — Restaurant in Douglasville

The employees in here are very rude. Had an attitude with me and was verbally rude when I went to the restroom to wash my hands and did not pay attention to an out of order sign... Instead of saying this restroom is out of order your welcome to use the men's restroom if needed. The employee Jhana had a attitude and was verbally rude to me so when I order my food and was checking out and told the cashier I put extra paper towels on the floor specifically for her since she was rude to me. The employee Jana threw my food on the garbage when I asked for a receipt. I was informed I didn't pay for anything. So I attempted to pay for the customer food behind me to get a receipt to complete a survey to inform the company about the employees they hired to represent the Chiplote brand I was told I haven't paid for anything and they gave the individuals behind me food for free just to keep me from paying to get a survey receipt. I left the store and was sitting in my vehicle minding my own business and here comes employee Jhana (the one who got rude with me) the cashier Jada, and another employee all three walking up to my vehicle recording the tag number to tge car, and me and Jhana began verbally antagonizing me cursing me out. When I told Jhana to get away from my vehicle. She continued to remain at my front window cursing me out and telling me to get out the car to fight me. Then kicks my vehicle. So I called the police and made a report to press charges for damaging personal property. Just thought everyone should know the type of service you receive at the Chiplote out side Arbor station in Douglasville, GA. I don't think chiplote would like the fact that employees throw the company's money away by throwing away food and giving food away for free when I offered to pay for their order just to keep me from getting a receipt to make a complaint as well as abandon their work duities to specifically antagonize their customers by coming to their vehicle to verbally assault me, try to physically fight me, and damage personal property by kicking the car. I called the police and a report was made and have reached out to corporate office. Hopefully, they handle these employees none of them deserve to work for a company brand with their behaviors and attitudes. This is sad never in customer service have I been...

Wish I could rate the place better in each category, but there’s always something wrong with my meal (usually to be discovered 20 minutes away, when I get home, and you know I’ll just accept the wrong one because I didn’t want to drive 20 there, 20 home, 20 there, 20 home, waste my night for this company’s insistence on incompetence). Naturally, I can’t speak to the food, having not had what I ordered. I imagine that means the service isn’t so great, but mostly, I go to the window, where the service is definitely bad. Only been INTO the restaurant 2-3 times, and it was dirtier than I am used to at Chipotle. They’ve hiked up prices so much (and can’t claim that “eggs are more expensive” to excuse it)…. it leads one to wonder where all this extra money is going. It certainly isn’t going toward paying employees enough to GAF about where they work, the space, their own professionalism, or the quality of product. “Chipotle's CEO, Scott Boatwright, received a total compensation of $19.14 million in 2024, with a base salary of $768,461.” Excuse me? His base salary doubled, tripled, QUADRUPLED would have been fine for most of Chipotle’s customers. Can’t pay their workers? This is so insulting. No wonder this branch is a half a dump. Has Chipotle picked up on the fact that its customers and employees have been learning how to make everything on the menu, and often better, for a fraction of the price? Chipotle can only get away with handing over the wrong food, with a bad attitude, in a dirty restaurant and expect people to come for anything but begrudging convenience. Then you’ve cut yourself off at the knees because not everyone can afford JUST depressed, hangry convenience, without the food being right or the experience being pleasant. I remember my first Chipotle burrito so very clearly. Ponce location in Atl. Patio. Glass bottle grapefruit Izze. I didn’t even know how to pull the foil properly, unwrapped the whole thing like a savage! I loved how they sourced product and really seemed to care (prior to the McDonald’s buy out, if I am not mistaken.) Probably the best burrito in my life up until that moment. It altered my options forever. This is truly a...

I can't say much about the food as I haven't had it yet, but I wanted to make this in regards to a cashier I encountered today while delivering with UberEats. My star rating is based purely on the customer service I had witnessed on 7-27-20 at 6:00pm.

As any new restaurant that's popped up in this town over the past ten years, this one is absolutely SLAMMED with business right now. That's understandable, it's hot and new and everyone wants to try it.

So, naturally I had a long wait just to get my customer's order and out the door. But, while I was waiting I was watching a young man work the cash stand and help out the best he could and honestly I was absolutely floored with how impeccable his customer service skills were.

By far, the hardest working, most professional employee within the entire restaurant. He managed to get a line that was easily 15 people long, down to nothing in such a short amount of time. It was insanely loud and hectic and hot inside the building and he looked cool as a cucumber the entire time. No matter the amount of pressure put on him, he did not crack once. He even had some customers laughing and having a great time while he rung up their orders. He made their time in line a pleasurable experience judging by the looks on their faces and they seemed to leave happier than they had been before. Easily, I could see this man running the restaurant one day.

Not only was he handling his workload effortlessly, he also managed to help the to-go orders, the prep line, and what appeared to be other workers in the back with offhand things too without sacrificing any attention to the front register. If I was his employer I would give him a raise, at the very least I would recognize his level of care for the customers and his aptitude to help his coworkers and continue to make this location thrive.

People like this are quite rare gems, and Chipotle would be lucky to have a dozen more like him. His name is Alex, by the way. Alex, if you're reading this - thank you for making the beginning of my shift with Uber a pleasant one! I hope Chipotle knows how valuable you are and that they reward you for being such a diligent and...