Venus Beauty Supply — Attraction in Duluth

I normally don't write reviews but today I was totally disrespected. I called in the Store since I needed to get a couple of products with them and informed them that I couldn't wear a mask due to Medical Conditions. I was informed that I have to wear it. I asked for the manager (Jessica Han) name give to me by her, and as I started explaining my medical conditions and she started arguing with me and stated that everyone has to wear a mask. I mentioned that I wouldn't be able otherwise I could fall ill and she started saying that if I were to show up without a mask she would call the police on me. She told that 3 times and then she said that she would allow me to get in the store ONLY if I were to provide a doctor's letter. She also told me to get a family member to come and get my products and I told her they are all in South America. She also said she would not argue with me, which she already did it and hung up on me. I called back and I asked for the manager and she said there was nobody available to talk to me. I mentioned that I called their corporate office and I left a message with their Human Resource Department and I am expecting a phone call from them ASAP. The young lady on the phone as well informed me that they were closing (7:50pm) the store and I told her that their store closes at 8:30pm. She told me that I was not correct. She stated she would not argue with me an hung up the phone on me. What an experience. I will be following up with their corporate until someone gets a hold of Ms. Jessica Han. (I would star them "0" but that option...

I want to say hands down the worse hair store establishment I’ve ever been in . Let me lead with the fact that I’m new in this area and I needed to get hair care products to do my hair . As soon I walked in the lady with the glasses yells at me and says “ we closing we closing !” I said well I searched it up and it says you all close in 20 minutes . She proceeded to give me a nasty look and asked me , “ what you getting “ out loud in front of the few people that were in the store . I told her what I was getting since I felt on the spot and she said “ whatever hurry “. At that moment I should have left but I needed products to do my hair and it was already a Sunday . As I’m looking around I notice someone is following me and watching me . The lady from the front with the glasses tells me again with her hands in the air “ you need to hurry “ I got to the register gave her a look and said you’ll never be getting my money again . Just letting my black women who are out here know , to never come to this place again . You shouldn’t be made to feel small when you are in a place that flourishes off of your atmosphere and necessities . We need to start taking our business away if we aren’t going to be respected and we’re getting degraded . I hope they lose business in that disorganized place anyway . So like most of the reviews that say they are profiling up in there , it’s true . I will never ever be back at this...

Went in to get a wig. Three employees walk by me as I’m looking at the wigs. Not one of them acknowledges me or speaks to me or ask me if I need any assistance. When I get to the register to pay for my wig cap the lady informs me that I have to spend at least five dollars to use my credit card. I started telling her about how I saw an item that I wanted to buy and it would have been a $65 purchase but nobody came back there to help me as I sat back there waiting. As I’m telling her this she starts talking over me I said excuse me I’m trying to tell you about the service that was provided to me today she says OK have a good day, have a good day. I told her to give me my money back for the wig cap. I said how can you provide great customer service we don’t listen to the customers I said you are one of the rudest people that I have ever seen I said you guys don’t care about making the customers happy all you care about is how much money you can get and I’ve never experienced such rudeness in my life. She holds her head down and...