Dunwoody Library, DeKalb County Public Library — Attraction in Dunwoody

I have been coming to this library regularly for the 3 years I've lived in Dunwoody, but just last month decided to never return as an act of silent opposition for repeated unkind treatment received. There is one librarian specifically who has acted unprofessionally (don't know her name) and even on one occasion YANKED a book out of my 2-year-old's hands because he had unknowingly picked it up from their return bin. He held it up looking at it and while I was in the process of explaining to him that he needed to lay it back down, this librarian yelled from 5 feet away that he couldn't touch the book. He and I stared at her, frozen, because her words had been so harsh and unexpected. When he didn't immediately put the book down, she galloped over from her computer and ripped it from his little grasp. We were both so shocked that we didn't even speak. On several other occasions while checking out our books, my son (again, he's 2) has excitedly said, "I picked this book!" or "Take this one home, Mommy?" and this librarian has frustratedly shushed him (and me, twice) and then turned to an employee or a patron and spoken at the exact same decibel level. Unfortunately, other librarians have also acted poorly. The "reading time lady" has asked moms to leave story time because their kid is crying (we're talking 12-month-olds), a librarian barred my son's way from entering the children's reading section because he had left his shoes in the car (is there broken glass in this carpeted book area?!) and another librarian screamed at 2 kids who were walking around (not in, just around) a live plant decoration in the atrium. I repeatedly leave this library branch with a bad taste in my mouth and the impression that they would prefer if kids never entered their library (and if they do, to act like adults and definitely never act excited...

We have paid very high property taxes in Dunwoody area to get this library. But some librarian is so crazy and rude. Today my kids and I went to this library. A man receptionist stopped my son from going inside because the fever screener showing his temperature being more than 100 degrees. The fever screener also showed my temperature over 100 degrees. I know both of us have no fever. When I doubted the credibility of the fever screener, the man librarian started a vicious temper and argued with us excitingly and made kids scared. I had to take a picture of his face and leave. This librarian jumped up with red eyes, chased my kids and me all the way to the parking lot, took my picture, shouting across the whole library for his manager to come. How can the librarian have zero emotional control? Usually we check in and check out books ourselves. This man, as a salaried librarian, only need to sit at the entrance all day to watch for people's temperatures -- could he please assist kids like a professional instead of scaring kids away? I would like to volunteer here to greet people and remind people about their temperatures in a friendly and calm way, so this library system can save some salaries to buy more...

Bad experiences specifically with the Dunwoody branch. I have an app on my phone that has the barcode and a picture of my card. I have used it without problems in the past to check out books and even the last time to renew my card. This time, the worker behind the counter told me that I would have to get a new card because they don't accept cards on the phone - never asked if I wanted to look for the card and come back another time. He told me to fill out a form, which I did, and assured me that I would still be able to use the same number to log-in (which I can't). He never asked to see my photo ID (which I realized after the fact when I realized that I had left it in the car...). Fortunately, I mostly use the eLibrary features and don't have to deal with this branch much! All my holds and preferences were lost. Rather aggravating. I will say he was very polite if completely unreasonable and incompetent. Personally, I would rather rude but competent...