Dunwoody Village Ace Hardware — Local services in Dunwoody

I've been to this store several times over the two years since I moved to Dunwoody. The Customer Service is sometimes spot on and other times (at least two times), I stand in front of 4-5 guys talking about anything but work and am ignored.

I needed a car key cut for a Cadillac. I have the blank key that needs to be cut.

A friend had a key cut for her car after ordering the remote online and programming it herself. The Ace in Johns' Creek charged her under $15.00 to have the car key cut.

So in my effort to support the local business, this past Saturday, I went in to get my key cut. After waiting for 2 min, while someone showed the cashier how to do something, the guy turns to help another customer who had just walked up (again ignoring me). I did speak up and he then asked what I needed. I explained I needed a key cut. I brought in the blank key and gave it to him. He examined the original key and the blank key. He indicated it would be $80.00!. The dealer quoted me $75.00.

I said not to do it as the dealer was less expensive.

Long story short. I went to the ACE in John's Creek (Jones Bridge Rd), which is closed to work and the one recommended by my friend. They charged me $25.00! Key works perfectly.

On top of that, they were VERY nice, courteous, and like myself, could not understand the price difference.

Will not be going back...

I shop at this Ace regularly and have always had a good experience until this week. I went in to purchase two Yeti Tumblers for a friend as his Ace was sold out and found that the prices for them were $10 more than all the other Ace stores!!! That aside, I bought these and my friend ended up finding them for the cheaper price and asked me to return them. When I went in to return them the manager stated these were non-refundable and pointed to a clause printed on the receipt. I asked him to show me where it was posted in the store that these are non-refundable to which he said there was no posting. I informed him this was illegal and his response was "I'm the middle man and do what the Owner tells me". He finally agreed to give me a store card for the value only good for this Ace store but I told him I would accept for now but would be filing a complaint with the GA Consumer Protection Division requesting a full refund. Not sure if it's the owner or the manager that is the idiot in this scenario but they are about to have the state crawling up their drawers. Won't EVER...

Mike or Michael is very rude and knows nothing about paint. Even with a large sample he couldn't get it right and made me feel like I was doing something wrong when I told him that I applied the paint but it didn't match. He made it clear to me that they do not give refunds and they do not do returns. He did say he would try 1 more time but that's it. Wow, after trying 1 time and getting it wrong he is very generous to try 1 more time. The paint was close to $30 for 1/4 of a gallon. I can't afford for him to mess up. He goes for attempt number 2 and somehow with the same sample he manged to mess up yet again and now my wall is 3 different colors. I took the sample to Home Depot and they matched it perfectly. It's OK to mess up and not get the right color but to treat me with such disrespect and make me feel like I am at fault is just not right. This guy Mike or Michael should not be working with customers and he should not be working with paint. He is rude and does not know anything...