The Scrap Exchange — Attraction in Durham

I love this thrift store just as much as many others in the reviews do. I bought my favorite chess for $175.00 when it went on sale here -solid wood pieces. The selection seems to fit any and every type of shopper and before the corona came my family, girlfriend and I would come by every day to shop and speak to Lin before leaving(for those who knew her). That is the only reason I am giving an extra star. The self proclaimed manager (I am not 100% sure she is a real manager but for this reviews sake I will refer to her as Boss Karen) in charge of the stores has an extreme attitude problem and if you have any medical condition that does not let you have PART of your face uncovered YOU ARE NOT WELCOME HERE. Everyone can agree that we are not living in "normal" times but good customer service should never change. If an employee has an issue with a customer it should be handled professionally and discreetly as to not TRY to humiliate and demean the customer. I was practically yelled at by Boss Karen while standing at the checkout line to purchase my items after spending 30+ mins walking around the store talking and greeting other customers/employees. NOONE seemed to mind until Boss Karen caused a scene. Boss Karen would speak over me anytime I would try to explain that I was covering as much as I could, but as the saying goes, give them an inch and they will take a mile. There was no talking to Boss Karen so I decided to leave. My girlfriend was still in the store and told Boss Karen after I left that the way she handled it was very rude and unprofessional and that is when things seemed to have gone from bad to worse. I was the one who had upset Boss Karen but she took her anger out on someone else (who had her face fully covered since that is what determines if one should be treated like a human) and others in the store joined into the conversation practically "ganging" up on a person for defending another they care about. With much regret and sadness I will take Boss Karen's offer and not shop at this thrift store anymore since there are many GCF stores and Trosa thrift stores that will gladly accept my money and treat me and anyone else with a sense of decency...

The Scrape Exchange Thrift Store's philosophy and business practices earns them high regard in my book. The vast majority of donations they receive are utilized and offered for sale to the public.

I work in the recycling industry and I've seen A LOT of waste. Thrift stores and donation centers are not immune to the unfortunate practice of mindless disposal. The Scrap Exchange is an exception in that regard. The Scrap Exchange conscientiously manages the donations they receive. They are not wasteful. They offer for sale (at reasonable prices) the vast majority of the donated goods they receive.

I've discovered that many of the other Thrift stores chronically throw away a high percentage of items that the public donates to their resale businesses. Consider that they all are dependent on free donations to operate their businesses. These type of stores are beholden to the generosity of the public. Donors presume that the items they donate will be given a chance to be offered for sale.

The whole philosophy of donating to Thrift stores is based on society's obligation to reduce wastefulness. Remember: recycle, reduce, reuse.

The Scrap Exchange exemplifies the practice of waste not, won't not. They value the generosity of their donors. And they provide an exciting, eclectic and satisfying shopping experience for their customers. For years i've treasured being a regular customer of their store.

For most people, when they donate goods to second-hand resale operations, it's because the items are still usable. There's is often, also, the aspect that donating items for reuse will help less fortunate people. Many thrift stores, or restores, claim that the proceeds garnered from the sale of donations, are intended to be invested in providing something for poor and less fortunate people. Read the fine print... just because a business entity is a non-profit, does not necessarily mean that they are self-sacrificing and austere. The fact that Scrap Exchange operates as a non-profit is another of the many reasons to make them your go-to Thrift shopping destination!...

Well, where do I start?. This place used to be cool and staff usted be very nice and helpful. Today I went to purchase some items, lets say the I put my electrical items on a small bucket and when I was going to do my check out, my items where weight and I was charged and I was a little distracted that when I was leaving and out of the store I just remembered my items were never given to me. I went back to the cashier and girl who helped who looked like a latina ( the one who had helped me was not there ) well then I asked the cashier there that I had forgotten my items and she told that yes she remembered me buying the items because she was there, so I thought well may be the latina cashier just forgot to given the items but well the end of the story is I really felt the latina cashier just maliciously never gave me my items and she knew what she was doing. Ok ok, I complained to last cashier who did gave me my items about why your staff does not follow the procedure to make sure they give the tickets and the items to their customers. Then what happens next I walk out to the parking lot and this homeless guy start screaming to me begging for money. I never reply anything but well they guy almost followed me to my car and was next to my car asking for money. I turned my car on as soon as I could and get the hell out. What a such nice awesome experience thats why I am leaving Durham. I am all about Women Rights and wow cant believe this organization ALLOWS...