Orangetheory Fitness — Attraction in Edgewater

WORSE MANAGER - SAMANTHA was literally SCREAMING at me for asking about something that she was supposed to check with corporate and get back to me. I signed an upgrade on 5/28 to start on 6/8. However on 5/31 there's was an email sent with an upgrade promotion for the month of June,. THE PROMOTION WAS FOR JUNE UPGRADES AND MY UPGRADE WAS DATED FOR JUNE 8. (Remember my contract was to start on June 8 even though I signed on 5/28, therefore I assumed they would honor the proportion for me as I SPECIFICALLY ASKED IF THE PRICE WOULD BE THE SAME IF I SIGNED THE PAPERS ON JUNE AND THEY SAID YES, but clearly it wasn't bc they still want to charge me the 169 instead of the 149 June promotion. If I knew they wouldnt honor me the promotion on 5/31 I could have gone there and canceled my upgrade and redone it in June which was literally when my contract was supposed to start anyway ) anyway it was just little technicality that any business should be able to solve for its customers in order to retain a clientele. The WORSE PART WAS THE WAY THE MANAGER HANDLED THE SITUATION, I was NEVER SPOKEN LIKE THAT BY ANY MANAGER, she was clearly speaking with me a customer in an AGGRESSIVE TONE in the middle of the studio in front of everybody else, I definitely don't agree with the way the business is structured to the fact that corporate seams to put profits before ethics and customer feedback and also BC the MANAGER IS CLEARLY NOT EXPERIENCED ENOUGH TO MANAGE A BUSINESS. I told her I wanted to cancel my membership and she was still AGGRESSIVE AND yelling at me about the fact I was still gonna be charged another cycle cause of 30 days notice. Quite frankly I don't have a problem with the fact of paying but I DEFINITELY DONT WANT TO GO TO A GYM WHERE THE MANAGER MISTREATED ME AND YELLED AT ME. SHE SHOULD AT LEAST HAVE EXPLAINED and TALKED IN A PROFESSIONAL AND POLITE MANNER. Not yelling at a customer in front of her other customers and subordinates. I will be disputing the charge MAINLY BC OF THE LEVER OF CUSTOMER SERVICE AT THIS...

I've gone to thousands of fitness classes by this point, OTF is a really good staple in balancing cardio & strength.

Things I find successful:

1. A solid amount of class options to fit into a busy schedule - the evening classes are a lifesaver for me in particular
2. Lots of class structure so you're never really lost and know what to focus on - I find it fairly equivalent to classes at Barry's, which I also love.
3. the strength portion has video demonstrations as a reminder that you can always reference
4. I actually love that it's a full hour - you really feel you're getting your money and time's worth
5. It's a welcoming environment and I appreciated that the team there is friendly without being pushy and aggressive about membership - I've had the opposite experience with another studio nearby which definitely made me appreciate this studio more. This team also was better at explaining terms of the membership before I signed up so I knew what to expect.
6. Love the addition of the Strength 50 classes for more variety when I don't want to do intense cardio all the time.
7. Love how frequently everyone wipes the equipment down.

A few things to note:

1. Sometimes there are so many people that you won't get as much individualized attention about form - I have seen a few people with really alarming form not be noticed. So if you're in the newer/more uncertain boat, just make sure the instructors know so it will be more on their radar to give you more attention.
2. To each their own - I don't find it necessary to get their heart monitor which I find pricey.

Otherwise I enjoy the month-to-month flexibility and am super happy this is...

Amazing motivation from coaches who really care and who ultimately know what you need. Edgewater has super passionate coaches who keep you on your toes during a workout. OT has become such a part of my routine from the workout, to the music, the motivation, and the feeling of family!! The culture and environment is amazing here! I’ve met so many great people! Been to other OT studios and honestly I was disappointed because the unique fervor the Edgewater coaches have was missing!! I’m so thankful Edgewater is my home studio! The front desk staff is so welcoming and accommodating! Also the members are friendly and very respectful. The variation and guidance takes all the guesswork out of exercise and you know you’re getting a great full body workout. I went from almost sedentary to being able to sustain a 5k run in a few months moving up the parameters with amazing coaching. The coaches don’t miss a beat with feedback and as someone with an injury that was critical to me! Every coach knows their stuff and I’ve gotten amazing advice! When they tell me I can do something I put all my trust in them. You can tell they really love what they do! In summary, OT is already fantastic, but the people are what make this place...