Mattress Firm Edgewater — Hotel in Edgewater

I recently had the pleasure of visiting Mattress Firm in Edgewater and experienced truly exceptional customer service. Robert Davis, one of the staff members, stood out with his incredible attention to detail and commitment to customer engagement.

From the moment I stepped into the store, Robert greeted me with a warm and genuine smile, making me feel welcomed and valued as a customer. He took the time to understand my needs and preferences, asking insightful questions to guide me towards the perfect mattress.

What impressed me the most was Robert's attention to detail. He carefully listened to my requirements, taking notes to ensure he could provide tailored recommendations. He guided me through various options, explaining the unique features of each mattress and how they aligned with my specific sleep preferences.

Throughout the process, Robert never pressured or rushed me to make a decision. He patiently answered all my questions, offering valuable insights and allowing me to take my time in choosing the right mattress for me.

His extensive knowledge of the products and his ability to communicate their benefits in a clear and concise manner made the entire experience enjoyable and stress-free. I truly appreciated his dedication to ensuring that I found the perfect mattress that would meet all my comfort needs.

Not only was Robert knowledgeable and attentive, but he also displayed a genuine passion for helping customers find their ideal sleep solutions. His enthusiasm for his work was contagious, and it made me feel confident in my decision to trust his expertise.

Thanks to Robert's exceptional customer service, I left the mattress shop feeling not only satisfied with my purchase but also grateful for the outstanding experience. I highly recommend visiting this store and specifically seeking out Robert Davis for anyone in search of top-notch service and a personalized shopping experience.

Thank you once again, Robert, for going above and beyond to assist me. Your dedication and professionalism truly set you apart from the rest. I will definitely be recommending your services to my family...

I’ve been well overdue for a new mattress so I went to this place with the intention of sampling some mattresses and picking out whichever one felt the best. As soon as I arrived, I was greeted by Thomas, who was super helpful and very knowledgeable about mattresses and sleep in general. He started by showing me three different types of mattresses, firm, plush and medium, and asked me which I liked the best. I told him the medium. He then had me all over the store sampling all different medium mattresses. In the end I found the one that made me very happy. Thomas then showed me an adjustable base, that could elevate at the foot and the head. Honestly never even knew how much I needed this in my life. At one point I thought I had misplaced my vape in the store (only to later find out I had just left it at home) but while I was looking for it, Thomas and the other gentleman who was there (didn’t catch his name) were so kind as to help me look for it, and when we couldn’t find it, assured me that if they came across it, that they would give me a call. Honestly you don’t find service this great these days. At the end, Thomas set us up to have the mattress delivered to my house, and said that they would get rid of my old bed for free! I honestly couldn’t have asked for better service. Thomas was very thorough and very helpful, and I absolutely recommend anyone in need of a new mattress to hit this store. You will not be disappointed!! I...

I have been dealing with Matress Firm since February. I bought a Stearns and foster bed for $1600. By May, I noticed huge indentations in the Matress on one side. I then called the sales rep to return the mattress. After multiple photos of the mattress, it was agreed that indeed it was damaged. On June 2, I received the new mattress. Unfortunately, again, I had to reach out to the sales rep and stated that the bed was totally uncomfortable and that I could not keep it. A new delivery date for August 4 was made, at which time I purchased a beautyrest, pressure, smart, hybrid, medium mattresses. But not before I paid the $249 for the exchange of a different bed. The Delivery today was an hour and a half late. Making me stay home and wait until The delivery finally came. To my horror, I noticed that the mattress had a huge indentation that could be seen as clear as day. I turned to the delivery man and asked them. Do you not see the indentation? They reply. Yes we do. He then took a photo and I did the same. At which point I refuse to accept the Matress. I am a very unhappy and unsatisfied customer. Would like A total refund. I do not want a new mattress from Matress Firm, or to do any further business with this company. Lastly, since I did not exchange the unwanted Matress, I would also like my $249 Refunded to me. I would not recommend Matress Firm to others! I have enclosed a photo of the damaged...