Santé Beauty Creatives- formerly District on 50th Salon + Spa — Attraction in Edina

I had a terrible experience with the front desk at this establishment today. My stylist is fantastic. I'm sure the others are too. However my stylist rents a chair here and District manages the booking, check-in and customer experience.

Today per usual I drove 40 minutes one way to make my 1:45 appointment on time. I checked in on time. A woman at the front desk with long black hair checked me in. She told me to take a seat and that she would let my stylist know I was here. I waited for 25 minutes. I even got up a couple of times to try and look back at my stylist's station to see if she was really still with another client but I couldn't see her. At no point did any front desk staff, including the woman who checked me in realize that I was still waiting. Assuming my stylist was running behind for some odd reason I ended up leaving and texting my stylist to let her know that I could not wait any longer as I would be late for my next appointment.

Then I found out my stylist was also on time and waiting for ME because the front desk person did not actually check me in, and did not tell her I'm was there.

I called and asked to speak to a manager. The person on the phone identified herself as Ruby and stated that she was a manager. I told her what happened today and asked if she was the person who checked me in. She denied it was her. I let her know I'm frustrated that both my time and my stylists time were wasted and that I would be driving an hour round trip without receiving my service. She said "what do you want me to do about it." (!) I said the person who checked me in should be talked to about the importance of finishing the check-in process after speaking with a client, I have been coming to this location for years and have never experienced this poor service. Ruby then said "Well I am SO sorry and you have a GREAT rest of your day" in the most snotty artificially sincere tone I have ever heard, and then hung up the phone. I have a suspicion that Ruby is, in fact, the person who caused the problem.

I sincerely hope that one of the owners of this business sees this review and takes appropriate measures to explain to staff why this is...

It is in everyone’s right to say “we’re not a good fit” no matter if you’re the hair stylist or client. And that is what happened - Anthony said we weren’t a good fit after 2 hair cuts and a touch-up. To keep this review as to-the-point as possible, my last encounter with him was handled in a way that felt disrespectful.

I have very thick hair and so quite a bit of weight gets taken off. I realized after my last hair cut that one side was visibly more thinned out than the other (not anything crazy, but you could tell). So, I came back in to get it evened out. I truly didn’t think this was a big deal. When I arrived Anthony was visibly annoyed, told me he didn’t know what I was talking about without even looking at my hair. He went on to say he has no idea what I’m looking for at all and that he’s compromising how he cuts hair with me as a client. I was taken COMPLETELY off guard. He made me feel about 3 inches tall and like I was being the most difficult person in the world.

Again, it’s fair for him to say he’s not the right match and that his cutting style doesn’t align, but one thing I know for sure is that no one should make you feel the way Anthony made me feel. I was doing my best to communicate what I wanted and if that wasn’t being received in the way I thought it was, as a stylist I wish he would’ve asked me more questions or even challenged me on something I was telling him.

I will say this whole encounter felt quite out of the blue - I came back to have him touch up my first hair cut I got with him and I loved the result … I always anticipate a bit of a learning curve with a new stylist, but I didn’t feel Anthony was doing his part to meet me half way in our client-stylist relationship.

Even after all of this, I would still recommend Anthony as a stylist, he gives great hair cuts- especially if you’re looking for a bob or something similar. If he would've approached me with more empathy I wouldn't be writing this. Just know that he’s going to do his thing, and you either like it...

Unfriendly atmosphere, Painful experience

I had booked for today November 18th for my birthday and I was told that there was no appointment for me today. I received an automated text alert yesterday confirming that my appointment was for today on November 18th and when I get there and I'm told I don't have an appointment. What is the point of an automated text system if once you confirm the stylist (Tusi) will go ahead and cancel your appointment without letting you know and assume you will understand? I will not be coming back!!

In response: I am baffled by your condescending response. You're placing blame on the customer while taking zero responsibility for an obvious booking error on your part. You make accommodations for a "disabled client" (btw they prefer 'people/persons with disability or disabilities.....) by overbooking? I don't understand how the two are related. I was booked at that time and had confirmation as proof, and the stylist went ahead and booked over that time. I was actually quite disappointed that this interaction happened in front of the other customer and that the stylist put it on me as if I was the one that did something wrong and even went as far as to ask ME if I wanted HER to ask the other customer to wait or come back later. This is a form of emotional manipulation! "We are saddened that you could not wait a bit longer" BS! You asked me to wait for at least an hour. It was all a complete mess and totally unnecessary. That is why you have a confirmation text system. And, on top of that, it was/is my birthday. By "sizeable" discount do you mean 30% off? Do you know she offered that at the very end when I was already ready to leave? The damage was already done. It was embarrassing to be rejected by the front desk person, who looked at me disgusted. She told me several times I was wrong and that I did not have an appointment. I think it's quite obvious given the facts and your response that your establishment is unwilling to take...