Office Depot — Attraction in Edmond

Very frustrating experience! I went in for a 2 line office phone. I walk across the store once without finding the area on my own. No one was around to ask, so I walk back up to the front to ask. I'm directed to the area. Once I find the phones I'm confused as to which ones offer more than one landline option. Finally get someone over to help me after hearing the manager tell the staff that people are staring at him and he's trying to help a customer. I find a phone that will work. I go to checkout where I wait several minutes. I begin to stare at manager while he stands in "copy print" section without calling for additional cashiers. I finally checkout, and am overcharged by $30 for the phone. I go back to shelf, grab the sticker with the price, and head back to checkout for my refund. I stop by copy print to ask if I need to check out there since it involves a refund. Manager says "no." I head back to checkout, cashier begins work on my refund, then calls for a manager override. I get the honor of watching the manager meander over to checkout to approve the refund. Seriously? Why not just do the refund at the copy print place and get me the f#@k out of there? Really felt like manager went out of his way to inconvenience me. It wasn't my best moment, but I am the consumer/customer in this...

I don’t want to sound over the top but the customer service at this Office Depot is great. No pressure, no up sale, no hard sale- just facts. My old printer had an error message and I did not want to put more money into it. Besides, I needed to print out a few things, it’s Sunday 5:30 pm. I drove to office depot and knowing they close in 15 minutes spoke with the manager, Alisa, who not only explained the error message on my old printer, but understood why I wanted a new one. She asked me what features I used and took me thru what was comparable to my old printer. When we had the price point decided (there are a lot of printers there) she showed me an upgrade that was on sale and was the same price as what I was going to get. She even carried it up to the cashier for me. What a great printer and easy to set up. I also needed some other items so an associate, Dillon helped me there. No on rushed me even though it was quickly approaching and passing 6pm - closing time. After checking out, Dillon helped me get the printer into my car and took away the cart. What great service from the manager, Alisa, and the team at office depot. I highly recommend this...

We bought an office chair and when we tried to put it together, found a defective part. We had the service plan on it so we took the part back to the store. The employee we talked to was friendly, but said he needed to ask the manager about it. So we waited on that, and I expected the manager to come explain what needed to be done. He did not. Our friendly employee told us we would have to bring the entire chair back. This was irritating to me because we didn’t receive any explanation and we had to travel back home, then return to the store. Other stores I have had a similar experience with, just gave us the part we needed out of a new box. I didn’t want to make a big deal about it, though. When we returned to the store, we had to hunt for our friendly employee who brought the new chair to the front. I am not upset with him, but with the manager who ignored us the entire time. He could have apologized, anyway. Then my son hurt his hand trying to bring the new chair inside, again. Please change this store policy. It shouldn’t matter one bit which chair has to be...