Chipotle Mexican Grill — Restaurant in Edmond

The food is fine, standard Chipotle affair. The service is well below what I'm accustomed to from Chipotle, especially in the Midwest. On multiple occasions I've had simple questions answered with a rude and dismissal "No." Half the time these rude remarks come from people who weren't even originally helping me, making the rudeness stand out even more. I've also had several occasions where the staff simply look around confused, even though I ask identical requests any time I go to any Chipotle. It just seems like this particular location has poor hiring/training practices compared to other Chipotle locations.

This is also the only location nationwide that I've been to that consistently cannot provide diced onions and/or jalapenos upon request. I've been to Chipotles in Texas, Arizona, California, and New Mexico (not to mention several other Oklahoma locations) and this was both the first location to ever straight up refuse to provide diced onions and jalapenos, but also the only location I've visited multiple times that consistently fails to have them.

As I said, I ask identical requests to every Chipotle I ever go to, and this is the only one that has consistently failed to meet them. Take that for whatever you will, but this is now referred to as the "last resort" Chipotle that we only go to if we are absolutely unable to drive farther to a better one.

EDIT: Changing to 1 star. 2 months later, the problems are simply getting worse. The service today was terrible. The guy making the food was rude and acted annoyed to have customers. He wouldn't even look up to make eye contact, and there was no hello or thank you at any point. Also 90% sure he was high. Done with...

i wish i could not give them ANY STARS AT ALL. Allow me to run it down, from a CURRENT GM's Standpoint, for anyone who might think this location is a good place to go. Customer Service is does not exist at this location. If your order is wrong or they charged you for an additional side/dip ect. DO NOT BOTHER calling them. You will be met by an Argumentative, Pompously Arrogant excuse for a GM. He will argue with you about the very food you are looking at and then tell you that you should've gotten something different. Cleanliness, also non existent. I can't for the life of me see who you have a staff who just sits around while the lobby looks like a Tsunami hit it. My moto, " If you've got time to lean, you got time to clean!" Food Prep/Service/Pickup: my food was made incorrectly, and I stay 2min from this location and when I got home my entire meal was ICE COLD. I waited over the time to get my food ready for pick up then its STILL COLD. Save yourself time, energy and FRUSTRATION. DO NOT GO TO THIS LOCATION. QDOBA will be there when this place FAILS you LIKE...

The lunch crew is always great. Respectful, clean, and quick. They keep their restaurant in great condition. The produce is always fresh, and the product they make is as it should be.

However, come here anytime after 6pm and it’s just terrible. They are extremely dirty. They do not follow any food safety guidelines. They pull all of the items off of the heat to clean early. I just went in at 8pm and they sprayed sanitizer 2 inches from someone else making my food. Food is cold because they took everything off of the heater. And they are all just what seem to be very young kids just goofing off, and not treating any of the guests like actual people. All of the chairs are put up by 7. No dining in for anyone after 7? That can’t be the way you want it. The beverage station is non existent. All of the utensils and napkins moved off to a table. It sucks that you can’t get the chipotle you want anytime after the sun goes down. I think the management team seriously needs to pay attention to their night crew, because it seems to be the same people every time. Please...