Erie Fitness NOW — Attraction in Erie

canceled my membership including training membership and they are still charging me for trainer even though the front desk team when asked multiple times first on the phone then in person when i went to pick my lock up told me that my last training payment would be the one that was scheduled to come out in a couple of days. now i am being charged again and they are refusing to put it back into my account even though their contract states that it has to be canceled in a 15 day period which it was. today is day 21 of me canceling the membership but they said it falls in that 15 day window. Also this gym is TERRIBLE when it comes to their child care. they lost my child and had no idea she even got out of the room. i found her and at that point the front desk guy noticed her and came up to her as i noticed and said "is this yours?" never asked me to prove she was mine by asking for ID or asking to see her club card i could of been a stranger and said yes and walked away. All they gave me was a sorry we lost your kid hoodie and temporarily froze my account for a couple of months so i would keep quiet but when lily broadcasting took over they said it was done. they also temporarily put up a gate to block kids from getting to the door that people leave open all the time. then they got tired of it being in the way so for a while they only put it up when they saw my daughter i would hear the staff say my child is here so we need to put the gate up. so it can happen again to anyone's kid and next time they might not be so lucky. someone can easily kidnap their child or their child could get severely hurt. this is unacceptable I was too nice at the time to look for legal guidance. i have been angry about it ever since and lost trust in their child care. I did not like having to bring her as a single mom i had few options but i kept noticing the door being left open wheni was dropping off or picking up. and took note of the gate not being used or eventually used to keep the kids out of their computer area instead of trying to keep them safe inside the room. Edit I would like to add I canceled my membership including training and locker on July 20th. my next billing date according to the agreement i have in my emails say my next payment was due the 22nd. you pay per training session now and i picked to have it billed every 2 weeks for the sessions I was using. if I canceled on the 20th and the next payment was the 22nd then there is absolutely no reason why their manager Paul tried gaslighting me on the phone saying that todays payment was in the 15 day cancellation window. that would mean my next payment if i didn't cancel was due on the 5th which is just being processed today on the 9th. either way the 5th was 17 days after the canceled membership and should not have been charged. this matter is currently being disputed with my bank and at this point legal council is being looked into for the previous issue. a review has also been sent to Erie news now so they know what kind of gym they...

I was a member of this facility for well over a decade. Long b4 it was Erie Fitness. I loved the facility, equipment, & amenities. & most of the ppl that worked there were awesome. I kept my membership thru yrs of none use. Starting with Covid. Then my wife’s cancer, & overloaded work schedules & medical issues I had. Finally my card that paid the membership expired. At about that time I was forced to put my father into a home, and try to help my mom who lives over an hour away. I also had to schedule a pretty major shoulder surgery for myself. I got a notice for a nonpayment on the membership so I called them and told them to cancel because I wasn’t sure when or if I could start back at the gym. They gave me the sales pitch of coming down & putting my membership on hold. I tried to explain that I was at a point that I didn’t know when or if I could return. I told them to cancel it and they insisted I had to come down in person. I knew they had no valid cc info so I didn’t go because I told them to cancel it. As I sit here today after having to take away my mom’s checkbook and take over yet another task, I get calls from a collection agency because Erie Fitness expects me to pay for an outstanding balance they charged after I told them to cancel my membership that I hadn’t used in a while. Clearly Erie Fitness has not carried over the customer service, & personal or “community” service it offered when I joined under the original owners. Apparently Erie Fitness has chosen the more sterile, cold, uncaring corporate approach so popular among those companies more focused on the bottom dollar than actual care for those they should have a connection to, and a mutual respect for, in their community. It’s a sad situation. Now that I have been forced to retire due to the upcoming surgery and more importantly, the time I have to dedicate to the care of my elderly parents, including getting my father out of the facility he’s in and get him the care he needs and deserves in his own home, so mom & dad can have their final chapter together. (After 62yrs together, they’ve earned it). I had the hope of returning to this place and try to recapture what I could of the lifestyle I once knew there. But I will probably not be welcome there and I’m not sure I’d be comfortable in a place where I’m not a person or a member of a community, I’m just a number and a payment. So for their cold , sterile , corporate attempt to leech the last drop they could, I gave them the one...

This is a great gym. They have three squat racks, one deadlift platform (but you can also dl in various areas), a big strip of turf and lots of fun stuff that the place across the street doesn't have. The staff are friendly and knowledgeable and the regulars are chill, never had a problem getting a spot.

It's a good mix of gym goers. No intimidation, freedom to do what you came to do. It isn't a powerlifting gym where people are slamming weights, but if you are going heavy and make some noise, no one is going to complain.

My biggest issue is ventilation, given how important ventilation is to health. They have a large fan and lots of small fans and I strongly feel these should be running year round (in winter, they aren't running). They help push the heat where you want it, so I don't think it would increase utility costs.

Smaller issue is general cleanliness and maintenance. A deep clean on the water fountains, cleaning stations, etc. every couple months and tightening up screws (squat rack closest to the desk always had loose screws I would tighten with my fingers), fixing the tapcon anchors (which are way too thin!), etc. Nothing on this front that was all that bad (I never used the showers, so no comment there).

So, unless your favorite colors are purple and yellow and you hate barbells and fun, Erie Fitness Now is probably the gym for you!

P.S. I see a lot of people complaining about the cancellation policy. The staff very clearly explained the policy and it is straightforward and simple. I cancelled after five months (I only do gym in the winter)...