Starbucks — Restaurant in Millcreek Township

This Starbucks establishment exhibits several deficiencies, yet it is prudent to commence with its commendable aspects. The quality of beverages and food offerings aligns with the standard one would anticipate from Starbucks or comparable fast-food establishments. Moreover, the service consistently maintains a welcoming and amicable demeanor. Regrettably, these positive attributes are overshadowed by notable shortcomings.

Initially, an incident arose wherein a staff member erroneously accused a male patron of stealing an online order with no evidence, resulting in an embarrassing ordeal when the customer substantiated his ownership. Additionally, the venue suffers from substandard cleanliness, evident in the consistently unkempt floors and tables, a concern that has been well-documented in numerous reviews. Furthermore, the inadequacy of seating equipped with charging capabilities exacerbates the issue, as only a limited number of booths offer such amenities, often occupied by management or employees utilizing the space for personal work devices, thus encroaching upon customer convenience.

Furthermore, reports of supervisors or managers disparaging subordinate staff members during operational hours are deeply concerning and reflect a lack of professionalism. Such behavior detracts from the overall ambiance and customer experience. In conclusion, I recommend patronizing alternative Starbucks locations within the vicinity or exploring local alternatives, which frequently offer superior...

I went to this Starbucks today, I’m not from Erie was visiting in town, ordered 3 drinks and 2 food items. When I walked in I saw two of my drinks were ready but not pushed all the way forward on mobile counter (at other Starbucks they set drinks forward as they become ready) so I reached and grabbed them. A young barista SNATCHED my drink from my hand and proceeded to yell at me that I cannot reach over the counter because my full order wasn’t ready. Her face was so red and she was so angry and unprofessional. She wanted to argue with me as If I did something terribly wrong. I told her how unprofessional she was and she continued to yell at me, the entire Starbucks got silent as her manager yelled at her to walk away and stop arguing with me. This barista is an embarrassment to your Starbucks and should not be working here. I am a daily Starbucks customer and never have I ever experienced an argumentative barista like her. Not sure if she was having a bad day but she was so quick to get hostile. Normally baristas I meet are so nice! I still can’t believe she snatched my drink from my hand! I am highly disappointed in how I was treated. I had my kids in the car and she is lucky the situation didn’t escalate further by the way she quickly disrespected me! Hoping she gets corrected by her behavior so she doesn’t continue treating customers like crap and ready to...

Terrible experience, I asked for my sweetener on the side and they said they couldn’t do that. I said I can’t have sweetener on the side and they said no. The girl was extremely rude and said we don’t sell coffee products, give me a break it’s not as if I asked to buy coffee filters and a pot, I simply like to add the sweetener myself because it’s always to sweet if they do it. And you sell coffee to take home and brew and coffee mugs, so technically I would say you sell coffee products.

Interesting that every other Starbucks has gladly always done this for me, like literally a ton of Starbucks and a ton of times! I was shocked by her response, I’m sure they don’t care that a customer was frustrated, but I still wanted to voice my frustrations. I feel like the girl was just really bitter and liked throwing her weight around, but still disappointing. I’m sure it may suck to work at Starbucks or in the food service industry in general, but I am always friendly, polite and tip well, because I appreciate people that provide these services. I only live here part time, but often find the service in this demographic...