The Home Depot — Attraction in Fairbanks

Hands down the worst customer service I've ever received in my life.

Not only will I never shop here again, but I'll actively recommend that no one shop at Home Depot ever.

Ordered and paid for a shower 45 days ago, was supposed to arrive in the store a month ago. No communication from Home Depot or the Fairbanks store to let me know it's delayed. I called customer service 10 days ago, because my order number no longer gave me a status from the original confirmation email. They told me it was already at the store, it just hadn't been checked in yet. They transferred me to the store, who rudely told me it was currently en route from Anchorage, contrary to what customer service told me. She did not offer to help in the slightest, did not offer to call me back, or make any estimate on when it would arrive. A truck from Anchorage takes 6 hours. It's been ten days. The only other time I ordered something to ship to store was a snowblower about 6 years ago. A similar situation happened and it turned out they put it on the floor and sold it. I have no reason to believe Home Depot gives a shit about the customer once they have your money, whether you receive the product or not.

UPDATE: Went to the store. The shower I ordered and paid for is on the shelf. Went to customer service and was told "I don't know, it's lost, 'dotcom' has nothing to do with us." I still don't have the shower I paid for that's sitting on the shelf.

UPDATE 2: The Fairbanks store manager refused to let web customer service order a new one for the store so that I could take the one off the shelf. The only option they could come up with is to reorder and have us wait another 10-15 days. All while there is one right there. The worst customer service just keeps getting worse.

What are the chances the Fairbanks store is selling my special order that "arrived but never got...

My husband went in looking for a shower wall panel ...yes we had messed up on the one that actually came with the kit we bought. I called ahead and someone helped me on the phone -THEY were very VERY helpful...found the panel we needed and even walked over and got the price for me while I waited on hold.

My husband went to the store and couldn't find exactly what we had called about so went to ask for help -- NOT sure exactly who he talked to -he says it was a woman Manager who when he described the problem and asked for help-- This woman proceeded to give him more of a lecture and a disclaimer about how she couldn't help him because they didnt have anything like that etc ..He found what we were looking for a few feet away from them and she them proceeded with the disclaimer about how if he tried to use that -how it probably wouldnt work ...and then just said I cant help you and walked away .

I know companies don't care about customer service these days and I know I'm just one mad ranting person but COME ON .... It would be nice if staff could at least attempt to be nice ..helpful. This is NOT the first time or the second time we've had experiences like this ..the last time we had an employee literally refuse to answer a question we had about some carpet because they had to walk to the front and FAX something ...really? The question we had would have taken literally 2 seconds to answer it was a yes/No thing. Would not have been a big deal except they were pretty rude about it...WE left and bought our carpet else where in town because I REFUSE to be treated like that -- We carpeted the...

God forbid you need help from the assistant store manager, Diane. She is extremely rude even if you are being nice and respectful. My husband and I had been waiting for the 5x8 utility trailers to be ready and calling in to ensure we got one. We were finally told that they were ready and to come in but when we got there she yelled at us saying that they were not assembled and that she could not sell them. That’s fine, we understood that we had to wait until they were assembled which is why we had been calling for weeks to see if they were ready yet.. but when we tried to explain and tell her that we spoke with someone saying come in, she rudely cut us off and started screaming in our faces. Upon leaving the parking lot, we asked one of the workers that was outside assembling if they had finished the trailers yet, & they said yes. Online showed that 6 were in stock but only 3 were out there. We went back inside to explain that we were told that they are already being sold. She immediately began yelling again and even tried to discipline another employee for telling us the truth. When we were checking out and was offered military discount by the cashier due to my husband being in uniform, she was AGAIN very rude to us and the cashier. Military discount has been offered every time we’ve made purchases so again we were confused on why she was such a disgusting human being towards us. Seems as if personal prejudices against certain customers...