We purchased 7 tickets-. 5 together and 2 together. One was a child’s ticket. When arriving people were in our seats. Instead of the usher (by the way was vey rude) requesting the people that were in our seats to move ; he stated just go and sit down the show is about to start. Now here’s the problem, we paid for seats that we picked out with viewing the show and to be seated together. Please make it make sense. All the usher had to do is ask the other people to move to their correct seats. The child ticket we paid for (so the child could sit in) is not being used because someone was sitting in her seat and the end result she had to sit in her mother’s lap. Did I mention the show is going on . Needless to say one-of our guest had to sit 2 rows behind us, the child had to sit in her mother’s lap. I had to go to the ticket office to see if they could correct the problem. They issued a refund for the child’s seat (rightly so). I missed part of the show dealing with this . Won’t do this again. My grand daughter ( it was her birthday) was very disappointed regarding the seats...
Read moreA mixed blessing, for sure. I love attending amazing VA Opera and other events without the hassle of schelping into DC. However, whoever designed this place should never be allowed to ever build another building. The space between rows is minimal, and there are only side aisles, meaning that getting to and from your seat, especially if it's in the center, requires scooching and climbing over everyone in your way. The balcony is even worse, and I can't explain why whoever saw the architect's drawing of this mess didn't veto it right then. Then, there's the ladies' room with its entirely disfunctional traffic pattern that requires you to block the doorway, obstruct those trying to escape, and become a salmon swimming upstream if you wish to wash your hands. (The men's may be a bad, but the line outside indicates that it also sucks.) I only wish that whoever designed and approved this disaster is assigned to a hell where they are eternally forced to navigate this as if it's forever the intermission of a three-hour perfomance of...
Read moreAs much as I love art, this place is not handicap fríend whatsoever. Its like a huge maze of weirdly shaped/sized elevators and having to change over on different floors to get to a different area. We spent far longer navigating the place than enjoying the art. Also, there was a horrible security guard that refused to understand that my daughter stroller wagon was her wheelchair and we couldn't use the "stroller" they provide to as he put it "safe space while walking around for others". She has medical equipment that sits in her stroller wagon, ie oxygen Concentrator, suction, emergency trach supplies among several other things. I tried explaining this to him and he refused to hear me out and just said I was "lucky" i came in through the other end and was allowed by that personnel because he would have turned us away at the door. He was a complete jerk about, no other way to name his horrible attitude and demeanor. I thunk i will stick to checking the website versus ever coming back with my...
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