Starbucks — Restaurant in Virginia

This place is horrible. I ordered a grande dragonfruit lemonade and it took them 20 minutes to even PICK UP my order to look at it. There was literally a line of cups forming because none of the orders were getting done. One barista was working on one drink for almost the entire time i was waiting. She was simultaneously talking to one of her friends who was a customer and wasted so much time. There were 3 other baristas on duty, one taking orders, and two other ones standing there doing nothing. I was watching the entire time and the only thing they were doing was picking things up off the counter and then setting them back down. It’s like they were NPCs in a simulation, they looked like they had absolutely no idea what they were doing. Edit: This happened again, i stood waiting for my order for 30 minutes. The cashier messed up the order and didn’t ask for a name so there were so many nameless drinks being put out. People who had ordered after me had already gotten...

Don’t ever go here unless you want to get scammed. I visited this place a few days ago and was one of the first people to order. I got there 30 minutes before opening. People after me a got their drinks before me and they skipped all the venti drinks in the cup order and only did grandes. I waited 50 minutes and had to be somewhere so I went up and asked for a refund. They asked for my name and order which I gave them, I even spelt my name out, but I still haven’t received the refund after 2 days and I’ve tried calling but no one picks up so I left a message. People were starting to complain and the workers then yelled at everyone getting mad, which is understandable that they were mad but as an employee it’s inappropriate. Very sad that I got charged for something I didn’t even get and they didn’t even start making it when I asked if it would be done soon...

go to a starbucks outside campus not worth the wait or the hassle. Ordered a grande frappachino and they didn’t have tops so he just handed me my drink without a top and gave me the flat top but it had whipped cream on the top of the drink so idk how that would work. Then when I put the top on myself because they didn’t do it for me I had already drank some so it wouldn’t over flow and the coffee still went everywhere and the cup cracked and went all over my backpack and I brought it back and asked for a new one and the worker goes “that’s why i told you we didn’t have tops” and it’s been 10 minutes since i asked for a new one. You also cannot use the app here which costed me more money and I couldn’t use my points....