Denver Mattress — Attraction in Florence

I will agree with most people on here that the staff was very knowledgeable and friendly. My main man Josh helped us out BIG time. Ask for him, he knows his stuff. Not just in a "I've worked at a mattress store for a few months" kind of way, but a very detailed and concise professional way. He taught my wife and I more about our sleep habits and how they physically effect our quality of sleep than any doctor I've spoken to! And they were honest. Didn't try to upsell us or push a ton of extras on us, they let the product speak for itself. The financing options were great and the cash back incentives and bonuses paid for all new bedding and pillows and a Tempurpedic cover for our new Tempurpedic bed!

But, BUT, I can't go 5 stars because of an issue we had. I will stress that THIS WAS NOT THIS STORE'S FAULT, but, they (Denver Mattress the company not the store) did pretty much lose our $4000 mattress set. Wasn't on the truck that it said it was scanned on to and set our delivery back a week or more. It's always a pretty disheartening feeling to start paying a loan payment on something that you don't have in your house yet. I've been led to believe this is an aberration, not the rule. That said I highly recommend Josh and this store for all of your mattress needs.

TL;DR: Great deal, very friendly, professional and knowledgeable sales staff, amazing financing options, and killer rebates and credits for accessories. But, they (not Josh, he's a champ) lost our mattress for a week. All's well that ends well, though, I suppose. They got it delivered a tad later than originally planned and our Tempurpedic...

Ronnie Didn’t Just Sell Me a Mattress—He Sold Me a Portal to Another Dimension

Let me set the scene: I walked into that store a broken shell of a human. My spine was shaped like a question mark, I hadn’t slept since 2019, and I was one lumpy pillow away from just giving up and living on energy drinks.

Enter: Ronnie.

Part salesman, part sleep therapist, part mattress shaman. With a twinkle in his eye and the confidence of a man who knows memory foam like it’s his spirit animal, Ronnie approached me and said, “You ready to change your life?”

Reader, I thought he meant a payment plan. HE MEANT TRANSFORMATION.

Ronnie guided me onto a Tempur-Pedic like he was introducing me to the throne of Asgard. I lay down. I sank in. The mattress embraced me like a long-lost lover. I briefly lost consciousness. I think I met my ancestors. When I woke up, my back was aligned, my skin was glowing, and my credit score had gone up 12 points.

Ronnie didn’t pressure me—oh no. He seduced me with sleep science and whispered things like “pressure relief” and “cooling layers” in a voice that made me feel safe. I nodded, dazed. He high-fived me. I bought the mattress.

That night, I fell asleep in 4.2 seconds. I dreamed of flying unicorns, free tacos, and a world without emails. I woke up rested, emotionally stable, and able to speak fluent French (probably).

If you value your sanity, your spine, and your soul, go find Ronnie. Let him lead you to the promised land of Tempur-Pedic.

Ronnie is not just a mattress salesman. Ronnie is a lifestyle. Denver...

Disappointed. Bob, our salesmen and apparently the store manager, was very helpful and friendly. We asked how long delivery would take and he told us multiple times "about a week and a half." This time frame would have worked perfectly for us, so we were happy and bought the couch using their financing. 2 weeks later, we still had not received a call saying the couch was in. My wife called and spoke with Bob and he told her it was going to be there the next week and we could have it delivered on Friday or Saturday. After my wife told me, I called the store. Bob answered. I explained that he told us a week and a half before it would be at the store and in reality it's going to be 2 1/2 weeks before we can even schedule a delivery. His response was to first blame it on the delivery company, then the weather, and said there was nothing he could do. I explained that I was unhappy and this was terrible customer service. He still offered nothing. After getting upset with him and threatening to cancel the order he finally offered to take $50 off, which isn't even half of the delivery fee. Honestly, I wasn't upset that the delivery time was going to take longer, but the fact that Bob lied and didn't seem like he really cared really bothers me. We spent a lot of money there and bought the warranty. God knows what kind of service I can expect if we ever need to use the warranty. Way to over promise and...