Northern Tool + Equipment — Attraction in Forest Lake

Last night I ordered two trailer tires and a trailer tire mount. This morning I got an email saying your order is ready. Two hours later I show up at the store to pick up my order. There is one employee on the company phone, one there who greets me to ask what can I help you with. I tell her I need my order, she tells me it’s on the shelf. I go to get my order it’s one tire and a trailer tire mount. I ask her where is the other tire she tells me she’ll call someone to get it. I listen to try to get 3 different people to grab the tire. ( I have no physical disabilities so I could have grabbed it in the back of the store but I am ordering ahead to save time on my lunch break) so I take the trailer tire mount to my car while they are getting the other tire, I come back someone brings it up as I get inside. I wait for the store manager who’s now there to finish helping a customer and woman from before. The manager takes over helping me has my sign the receipt after checking my ID and I left. Total time 15 mins for a online pick up. Moral of story don’t order online for...

Scott--very helpful in service, very. And Tim is helpful in the welding area. Although, I did buy a two pack of Titan 25' tape measures-never again. they were encased in that hard plastic enclosure. Took forever to cut them out; almost cut my hand off doing so--what a frustrating experience. Next time I'll buy a single 25 footer from Home Depot. Bought a $2300 Hobart welding from Northern Tool online---worst experience ever via their trucking companies. Delays, week after week, can only deliver on Tue & Thurs but not this week, can't start the truck, stay home all day waiting for truck--Once theye got unit into the cities, it took them about three weeks to deliver, etc.--no adjustments, just stay home and wait. Will never buy anything again from Northern Tool if it's got to be delivered by truck. Chuck Amrhien dba...

Nick at the Forest Lake went over and above to get our nonprofit the item we and I needed in the time frame we needed that also helped me with a disability! It is unfortunate in todays world that most all companies do not provide the kind of customer service that Nick and the other employees at Northern Tool + Equipment have provided us - me over the years. I am So Grateful for Nick making the effort to get the item we - I needed so I don't have to suffer in more physical pain than I already do. Tips Outdoors is Grateful for all the help that has been provided to us since we have been customers of the Forest Lake Northern Tool + Equipment! Thank You Nick and Everyone at Northern Tool + Equipment,...