KAY Jewelers — Attraction in Fort Smith

I am not happy with my experience here at all. I wanted a simple 200 dollar mothers day ring I saw advertised online. They were unable to get it in my ring size so it was suggested to me both over the phone and in person that I have them custom make it. They assured me it would be no problem but because of the custom making it would cost more, I was okay with that. Not only did the actual process take much longer than told I ordered April 16 2015 and after being dicked around and lied to several times about how long it would be and why it wasn't there when they told me it would be I finally got it on June 23rd. When I picked it up I couldn't believe my eyes the engraving they did was the worst I've ever seen, I've purchased rings on ebay that look better than this, other than having the correct setting and the right colored stones it looked nothing like the picture I showed them I basically am paying 640 dollars for a ring that looks way worse than the 200 dollar one they just couldn't seem to make in my size. I don't usually leave negative reviews but I just want people to know if you don't walk in there looking like you have alot of money they may not bother to take the time to tell you the truth, I wish they would have just flat out told me that they could NOT make the ring I wanted and I could have taken my business to Zales because at least there they offer ring sizes online for...

First person I got was rude and and if I hadn't checked my receipt as I was leaving I would have never gotten my ring back. My daughter bought me a ring for mother's day and she was told all I had to do was bring it and and they would size it to fit. First thing the woman wanted to know was did I have warranty after I had just told her what my daughter was told. Then I'm holding the brand new ring in my fingers with my old ring on my thumb waiting for the sizing guides when she asks, "are you sure it's one of ours?" Then said she thought the one on my thumb was the one I wanted resized, when you could clearly see a brand new, sparkly ring held in the same hand. But most shockingly was that the whole ticket was wrote up wrong under someone else's name and not even for a ring but a pair of garnet earrings. And for a customer in another state even!! I may not have ever gotten my ring back as there would have been no proof they had it!! And I won't even get into what she chose to wear to work, apparently some think that is ok, but for a jewelry store I thought it was tacky. The gentleman in the suit had the right idea, at the very least slacks and a blouse, stretchy pants have no place in the...

In May 2019 I got a necklace & earring set matching ring and bolo Mom bracelet for Mother's day. My ring had to be resized which we got the warranty for and they resized it and the ring looks great. In September I had broke my bracelet when it got caught on a table and my necklace broke as I was turning the chain. I took them both in to be fixed in late October and luckily they fell under the 6 month warranty. They were back after a week and I went to pick them up. The chain on my necklace wasn't fixed due to too many week link's in chain. Not sure why a brand new 4 month old chain has so many week link's? The lady found another chain and gladly replaced mine. As for my bracelet it looks horrible they simply soldered 4 link's together. They didn't straighten it out or realign the bracelet to make it straight. So now my beautiful bracket has a noticeable soldering blob. While the jewelry is nice and affordable it is very cheaply made and the repairs are sloppy. I don't plan on purchasing from them again. The staff @ store in Fort Smith have alway's been courteous and helpful the problem I have is strictly with the repair department...