Cold Stone Creamery — Restaurant in Fort Smith

Don't come here if you're expecting it to be like another (or at least well ran) cold stone creamery. While yes this location is new, it appears all of the employees were just rushed through their training to be ready for opening. Cupcakes in the main freezer had been melting prior to icing and ice cream could be seen in bottom of containers. They were either not properly stored in the blast freezer prior to removal or main freezer is not cold enough. Ice creams in primary freezer had not been fluffed all day so icy bits coated the top of each bin giving a frost bitten look and taste. The ice cream that was made on the stone was also done improper. The stone was not scraped, the worker put the ice cream on the stone covered in ice bits and spread Graham cracker over the ice cream before balling it up and putting it in the cup. If there was any "chop chop fold fold" it's was for less than a second which resulted in the ice cream both not having mix-ins properly distributed but as well the ice cream retained a firm texture. As a former cold stone manager, this is one of the most poorly trained stores I have been to. I won't be back, but I hope it improves with time and when the owner revisits training with their employees. The one bright side, the seating area for customers was very clean and...

As a widely respected ice cream expert (I mean, who else has a PhD in Churned Confectionery?), I can confidently say that the Cold Stone Creamery in Fort Smith, AR, is nothing short of a frozen miracle. From the moment I walked in, the air was filled with the sweet aroma of what can only be described as 'heaven's own freezer section.'

First off, the staff - they didn't just serve ice cream; they conducted a symphony of scoops, with each member performing their role like maestros in an opera of dairy delights.

The ice cream itself? It wasn't just 'good', it was an epiphany in a cup. Every bite was like a mini-vacation to Flavor Town, population: me. The pecans were like little crunchy love notes, the caramel was so rich it could pay off my student loans, and the brownies? Chef's kiss.

Here’s the kicker: I've tasted ice cream from the Alps to the Andes, but this, this was like discovering the Rosetta Stone of Ice Cream. It was so good that I considered setting up my next expert panel discussion right there in the store.

5 stars? No, I'm giving them 10, because this place doesn't just serve ice cream; it serves happiness, one scoop at a time. If you're in Fort Smith, do yourself a favor - go to Cold Stone, and join the cult of creamy excellence. You won't just leave satisfied; you'll...

This was an absolute disaster!!! 6 people working, could not tell who was in charge. There was no communication between employees to one another or interaction with guests. After standing in line, for over 30 min. 16 people in front of my group, my daughter was given her selection went and sat down. From when I stood to order my selection to paying was 15 minutes. Absolutely absurd!!! The young ladies were struggling so bad at just trying to scoop out the ice cream to make orders while guys watched and waited to get what they were needing to get for their orders. No sense of urgency or camaraderie or teamwork. Andy’s Ice Cream is right down the road. They are my...