Geek Squad — Attraction in Fort Wayne

Went here to get my son’s gaming computer fixed and could not have been more disappointed. Not only did they misdiagnose what was wrong with the computer but they sold me some package that was supposed to cover everything. Then when they diagnosed the issue as a bad $300 mother board + labor totaling around $600 because motherboards weren’t included in the package that covered everything the day before. I figured I would buy the mother board and install on my own. With their direction. That didn’t work. Meanwhile they are trying to sell me a new computer. Went to alpha Mac and $80 later my computer is working better than ever. Most definitely was not the motherboard. Of course it’s too late to return that. Hopefully this helps someone else to not waste the time or money...

Honestly for how much hate they get they relatively aren't bad. i took my pc in a little before closing because i knew people like these complainers would show up at the same time and just had problems loading, eating games on minimum graphics, the whole shebang. i was talking to the guys there about it and yes they are understaffed, i think its like one guy there at this second for two weeks so obviously its not gonna be fast but they still gave me advice on what i could do to eliminate certain problems. Long story short i fixed the problem myself and discovered a spyware my roommate installed, so thank you geek squad, saved me money AND my personal files. Matthew needs...

Made an appointment for 2pm, was ignored until fifteen minutes after my appointment was meant to begin. Then I was able to finally put my computer on the counter while the guy working did something else for another five minutes. All that was needed was a simple hard drive installation, something that takes twenty minutes at most, but AFTER I had paid I was told that it was a two day turnover time. So now, with no indication before hand, I find myself without my computer for two days. By far the worst customer service I have ever seen at a best buy or any sort of service like geek squad. Will never use this stores...