uBreakiFix - Phone and Computer Repair — Attraction in Four Corners States

3 months ago a vertical line appeared on my phone's screen. The only thing I could figure what caused this was the phone was several feet away from the kitchen sink and was very lightly misted by water. It was a very light barely there mist. The phone was never dunked, dropped, submerged, not even a scratch on any of it's surfaces. I finally decided to bring the phone in for screen repair and they asked what I thought may have caused it. So they told me they would keep it for 48 hours for water damage assessment. I agreed and they called me several days later to say that there was NO OTHER DAMAGE BESIDES THE SCREEN. I gave them the okay to replace the screen. I checked the screen and everything looked good so I paid for the service rendered and went home. When I got home I tried the phone more extensively and I received an email on it. It sounded horrible. So I went into sounds and played a few sounds and I played a few YouTube videos all sounding weak, tinny, and ear piercing like hitting notes that grate through you, very high pitched sounding.

I did not bring the phone in for audio and video problems because there were no audio problems when I brought it in. In fact I played a game on it while waiting in the parking lot for this location to open, just to see if I could challenge myself with a line down the screen. The audio worked perfectly.

I brought the phone back to the same location and the guy had a know it all attitude didn't listen to anything I had to say or ask. I said that the phone sounded like the speaker was misaligned or vibrating against something, and he told me that if it was out of place it wouldn't work at all. He told me I either I could pay for the speaker to be fixed or not, but it is not their fault the speaker is not working. He told me all sorts of things happen from water damage.

Okay, I think of myself a reasonable average person with a little tech-spert knowledge and some basic common sense. Any water that may have existed from a light external mist should have evaporated by 3 months. Any corrosive damage should be visible or apparent by 3 months. By their own 48 hours diagnosis nothing was damaged besides the screen. The audio stopped working the day of the repair. The audio was working perfectly the moment the phone left my possession. The audio was no longer working when it left their possession. If the audio problems were because of water damage or corrosion then why did it stop working the day they replaced the screen and not before.

They wanted me to pay $50.00 for a new speaker when the current one is probably just misaligned, the cushion is off, it may be vibrating against something metallic, or something simple is my whole point. He would not even take a look at it. He was adamant that I pay $50.00 for a new speaker or leave, so I left.

I do not recommend this location because of one person. The rest of the staff were really nice,...

Wow just wow I called to see about a new battery for a 6th generation iPad I was told they had it and it would be $100. I went in, the guy at the front desk who is apparently the owner was rude to the guy in line in front of us. Then told me the cost was $109, we were fine with that he came back and said he didn’t have any. I said I called this morning and was told they did. He told me I must have called somewhere else. I said “no I know I called this store.” We left to go somewhere else and just to be sure I called the same number. I was told that yes it was the store I was just in and yes they had the battery. I was told “He just didn’t know where to look” The next store I went to didn’t have a battery so I called again and talked to the guy at the front desk ( not the guy I had talked to both times on the phone who was friendly) I asked to talk to him because I like to deal with people who care about being nice and provide customer service. I was told “You can talk to him but I am the owner so I set the prices” I said “well he was just friendlier, I guess if you are the owner I will take my business somewhere else.” In a rude tone he said “fine have a nice day.” I don’t think it is too much to ask for a friendly interaction. No offer to look again or ask the other guy when I said I called, he just told me I was wrong. Maybe an apology would be nice. I understand having a bad day and maybe that is the case but if you are in customer service leave your bad day at the door. If he had been nice about any part of this I would be leaving a different review. If when I called back if he had apologized for his mistake I would have gone back and given them my business. Apparently he doesn’t care to provide customer service so I will find...

I am writing this review to warn everyone about this company. I took a laptop in for repair. It suddenly wouldn't turn on. The guy who helped me said that they would take a look at the machine and get back to me in 24 to 48 hours and let me know if they could repair it or not. I had to ask for a claim ticket. After not hearing from them in the designated time period, I called the store. When I asked if my laptop had been looked at yet, he replied that it had been tagged for recycling! I immediately freaked out. He said not to worry. That it was still in the store with the other recycled items and to give him 1-2 hours to find it. I called back after 2 hours(no call back from them) and was told that my laptop was gone. It had been shipped out with other items for recycling. He said they would still try to locate the laptop. Don't know where they were going to look. I called the owner today. The story had changed. Now he is saying that my laptop was thrown into a dumpster. And that he would pay to replace my laptop. I just needed to bring in my original receipt. Wow, how generous! So, my laptop is gone but more importantly, all my data. I have no way of knowing even if my data was wiped from the machine. If they come back and say they wiped the data, I have no way of knowing if that is even true. I'm now at risk of identity theft. Plus, I had my husband's, my children's and my father-in-law's tax return information on my laptop, as well as other sensitive personal data. So, 5 people are at risk and he offers to pay for a new laptop. Please stay away from this business!! How could a company that is in the business of repairing machines with sensitive personal data on them let...