Automatic Appliance Service, Inc. — Attraction in Framingham

I am so impressed with Automatic Appliance, I want the world to know how good they are! I needed a new washer and dryer and had read Consumer Reports but was very confused by what I read. So I stopped by Automatic Appliance. I appreciate small family run businesses. I had been to Sears already and worked with a very nice sales person but came away more confused than ever. Joanne, the owner, spent quite a bit of time with me showing me a variety of models and washer types. She was professional, informative and patient. (And funny!) She had lots of information she could share with me. They only sell models and brands that they recommend and you can see them in the store. That inspired my confidence. We also looked at her IPad for detailed information as we perused different ideas, questions, and concerns. She gave me all of her time and I came away knowing very clearly how to make my decision. I was very pleased that they match prices with their competitors. In fact, I would understand if they didn't do that because they give you so much personal service. But they do! My washer and dryer were delivered by Jim, the owner and his assistant and I couldn't have been more pleased at the attention to detail they gave to the job. They were right on time. They taught us about safety and efficiency at the installation and I was grateful for that. They improved the position of the dryer vent from what it had been and explained why. I am extremely satisfied with every aspect of Automatic Appliance’s customer service. And I did not have to sacrifice pricing to get that. Why wouldn’t...

Experience on all levels was superb. Arrangement and availability of the appliance we were seeking , LG French Door refrigerator 26 cu feet , water/ ice and happens to have smart technology . The measurements worked for what we needed , pricing,commensurate to other appliance stores, , delivery and take away was offered and a great deal . Also the delivery was personalized, easy and very competently completed . The exisitng copper water line to the fridge was supported, used.and appreciated,by sales ( most appliance stores insisted on customers buying their plastic line hook ups and refused the copper water connection line. They wanted the customer to use a plastic connection, only , to the fridge from the water connection and it is inferior to copper). They were great on all levels . The customer service was good, details were good, excellent follow up and they are a factory authorized dealer . So far there is no down side . Can get filters for fridge. The de,river in time and neat, clean and they took pride in their work . Unusual traits and welcomed . Excellent...

I purchased three Weber Grills in May from Automatic Appliance and discussed my need for new appliances with owner Jim Green. He delivered and installed the grills on time and I was very pleased.

I have since renovated my entire home and spent lots of time looking at appliances while the work was in progress. I shopped every big box store and many local dealers. I am so happy I decided on Automatic Appliances. Jim Green and his staff could not have been more informative, more helpful, or more patient with all my questions. I considered every brand and model and bought what Jim originally suggested two months prior The communication, the delivery and the follow up could not have been more timely or more professional. I bought Kitchen Aid and the pricing was very aggressive; the value and service I received was fantastic. I recommend Automatic Appliance for the best value around Ed...