The managers are mean liars. If I can give this restaurant 0 star I will give it. I have never see the waiting line being managed poorly like this. I fell so angry because I was humiliated by them in front of my family and friend. I knew tonight would be busy so I called to make ourselves in line. (6:40 pm) They first lie to me that they will have a table for me in 40 mins (7:20 pm). When I bring the whole family (3 adults and 2 3-year-old) arriving at 7:00 pm, I confirm with the male manager for the table. And he checked my last name and stated that my table will be opened in 30 mins (7: 30 pm). After 10 mins waiting, I found that people in line are holding number stickers. When I asked, a female manage throw to me" we don't take telephone reserve, you have to start over. Here is your number." (7:10 pm). I argued of course. The male manager came out and said he found my spot in line and there were 5 groups of people ahead of us. After 6 groups of people got their seats, I went to the managers again (7:45 pm). The female showed me the piece of paper as waiting list. There are still 8 groups of people ahead of us!!! They not just made me wait, but also let people cutting lines! And she, with a smile, said to me" i told you we don't take telephone reserve. When business is good and we are busy, this is normal."

They on purpose lie to make me wait for 1 hour. If they told me there were 14 groups ahead of us, I would have gone to the other restaurant and congrat them for being busy. To keep my business, they make me, my wife, my best friend, my two 3-year-old starving and standing in the chaos crowd. They might thought after 1 hour of waiting, we will just stay even been treated like that. But we left and will not step in this restaurant forever. I feel regret that I have been giving business to them several times and always tipped well.