Fitness Factory Franklin Park — Attraction in Franklin Township

I am beyond elated with the new management. Since Troy Perez has stepped in and taken over, I’ve seen fantastic changes with the gym. Most important, is the safety measures set in place right now due to Covid. As a loyal patron of the gym, and a personal training client, I’ve felt very comfortable here. Anytime I’m at the establishment working out, there is a cleaning crew there sanitizing and cleaning making it a fresh and comfortable atmosphere to get back on my fitness and wellness journey. There are new machines, new flooring, fresh paint and overall, incredibly immaculate. The staff are friendly. For anyone who is on the fence about getting back, as someone who is immune compromised, getting back is the BEST thing I could be doing right now to prevent getting sick. I love Club Metro FP.. it feels more like a local establishment than some of it’s competition. The staff are very knowledgeable, kind and considerate. Thank you Troy and the team for giving us a path back to accomplishing our goals! Love the...

Posted last week about cancellation issues and account being sent to collections after my partner tried to cancel membership in person last October when they were opened at 50 percent capacity. Coming in to the branch was helpful as Troy took a vested interest in what happened and explained that billing isn't handled internally. There were clear hiccups that prevented our case from being processed the way it typically would for example they said they emailed several times when we have Zero emails from the billing company even after searching trash. Troy is very passionate about his business and made the call to the collections agency to have them remove the case. Debbie followed up this morning to confirm that she emailed them also and went above and beyond to apologize and try to resolve any I'll feelings that came as a result of this experience. I changed my rating to 5 stars because I believe how problems are handled is the most critical factor in business and...

So of course after a pandemic, you're super nervous about going to the gym and really just having a facility that is going to be clean. CMFP is so beyond transparent about everything. The owner was even getting the gym ready from MARCH (and posted evidence of this so I'm not making it up) UNTIL SEPT 1 when they were allowed to open back up! When people were concerned about being indoors, they even made a plan to do OUTDOOR CLASSES!! AND FIGURED IT OUT AND STARTED CLASSES (with a whole schedule and everything) IN LESS THAN A WEEK FROM WHEN IT WAS REQUESTED. Like talk about an affordable gym that cares about your overall health... if you have any concerns at all... you can talk to the owner, he really does listen.

side note: even though there is a limit to the amount of ppl that can come to the gym, this place is super underrated and you will have space to yourself.. did i mention the 100 bottles of sanitation spray??? but seriously everyone. sign up. you...