The Home Depot — Attraction in Fremont

Went to Home Depot this location on Sunday 07/09 around 4:30pm. I needed to get quotes on faux wood shutters as well as other information since Home Depot online ordering requires detailed information for shutters. I thought that customer service could help me understand better so I can order correctly online. One elderly Indian associate was busy on a personal call on her cell phone while Rebecca wouldn’t help me at all because I didn’t have cross measurements. I had length, width and depth of my windows and I asked her repeatedly if she can give me a general idea to provide a quote as I’m not ordering yet. She wouldn’t help me at all…kept making excuses, no urgency , no thought or care into customer concerns. This is straight up discrimination……refusing to help a customer based of some lame excuses. If she wanted to help me, she could had helped me based off the measurements I had. All while I’m talking to Rebecca, the Indian associate was just listening while another Asian associate stood there glaring at me. Not a single employee wanting to help! I couldn’t believe at the unprofessionalism and miserable business atmosphere created by these ungrateful employees. It’s obviously evident that they’re just milking their time at work and ridiculous that you can’t get decent customer service at this location. Management seriously needs to re-evaluate their employees productivity level and feedback based on their performance. Discrimination is...

I want to give a shout out to an employee either from the indoor garden dept. Or the lumber dept. His name is Brent. Yesterday I went to buy my dad garden gloves. The employee in the outside garden area told me they were in the inside garden dept. All I could find there was a small display of only one type but not the ones I wanted. I found a young Gentleman in the area named Brent. I asked him if there were any different ones. He stopped what he was doing and took me to an entirely different area, near the tool isle I think. He showed me where they had a variety of gloves and explained to me that there are different uses for different types of gloves. He pointed out the ones that said for general uses. Those were the ones I went there for. I never would have found them had I not asked him. The fact that he stopped what he was doing to walk me over to them rather than just telling me what isle they were on, showed me : example of how customer service is supposed to be. It's hard to come by that anymore. So thank you very much Brent from the indoor garden dept. Or lumber dept? I'm sorry I forgot which one it was. I left a...

I always generally preferred the Home Depot over its competitors but my experience today has definitely swayed me other ways. I visited this location in Fremont near my home today to purchase a couple drill bits and new tool bag for work. While shopping I was not even in the store for 5 minutes, I was on the tool isle grabbing my bits when a woman voice come over the microphone repeating loss prevention to tool isle. Not even 10 seconds later a female employee approaches me and ask if I need help I say no thanks and continue shopping. That wasn’t a problem but the problem was that I counted 5 other shoppers near me and she didn’t bother to ask them anything instead she walks away and watches me from the corner of the isle. I never felt so awkward and unpleasant in a store before. I mean it’s 2018 I’m in my work uniform while on a conference call with my managers and somehow I still get stereotyped as a thief. Anyways I still purchased what I came for because this is America and it’s never been comfortable for a Black man.

Thank...