iniBurger - Gourmet Burgers — Restaurant in Fremont

Overall: The food Here is labeled gourmet, but I wouldn't say it's gourmet. For the price you pay, I expected a little more from the food. I thought the whole experience was average. Nothing to brag about. Lots of the reviews seem like they are friends and family. Most of the reviewers have only 1 reviews and its to this place. Kind of shady if you ask me. I will probably eat here one more time to try other things on the menu, but I can tell you that you are not missing much if you pass this place.

Food: Hawaiian Spice - Not really that spicy. It's an okay burger. Wanted to try a burger here and this was their 2nd recommendation. You can definitely taste different things going with the burger. The burger itself wasn't juicy like how everyone described it online. I had better Angus burgers. The items on the burger taste fresh. However, I would probably not order this again.

Crinkle cut Fries - Their fries were actually pretty good. They gave plenty of fries. Probably one of the best I ever had of the crinkle cut variant. Overall I was happy with it and would order it alone.

Service: It took awhile for someone to come to me while I waited at the register. When I asked for recommendation since it was my first time, they had recommend me the Nashville Chicken Sandwich. They did try to upsell me a combo me. They forgot to give me my soda cup. They did however brought the food to me when I sat down at a table. I noticed that they didn't give anybody place markers, but it appears they know who order what. While eating, you can see one of the workers filling condiments sauce from a big tub to individual to go sauce container. Shouldn't they be doing that in the back?

Ambience: Modern look. Seats are all metal. Not that comfortable. Nothing seem to look original. They could add a couple of more table as the room itself felt very open and empty. There's a few words here and there on the wall, but not much to look at. The outside kind of looks sad, so you will see most people Indoor.

Parking: Plenty of parking in the area.

Restroom: There is one unisex restroom. When I was there, it was pretty clean. They didn't have any paper towels in stock, but they did have a regular dry...

A great find. Completely new to us. Glad we found it. First off, it’s locally and seemingly family owned. Well actually I think it maybe woman owned; which is even a bigger plus. We ordered online. The web app was easy to navigate. The descriptions were clear and the ability to modify was easy. The ordering and payment process was smooth. In the days of way too many take-away meals, the ease of ordering the meal is a big deal. Many bigger concepts could take notes.

We arrived to a clearly signed and well lit establishment. There are a couple of tables outside and a few inside. I popped in to pick up our meal and was greeted with a warm welcome. The team was all uniformed in well-branded T’s. The interior appeared extremely clean. Digital signage and a multi-screen marketing display adds a lot of polish to the concept.

I’ve worked in various aspects of this sector (international hotels, restaurants, wineries, etc) for 25+ years. This business is extremely well done; especially for a two location concept. The owner clearly knows her business. It’s exceptionally well thought out and executed to the same high standards. I don’t know the owner’s background but it’s clear that she knows this business well.

Okay, the food. Right. It was delicious! We did one of the 4-burger variety packs. Everything was on point. Fresh. Flavourful. At the correct temp. The chicken burger and surprisingly, the Impossible burger stood out for us. The Swiss burger was pretty tasty too.

Here’s one of the especially cool things about the concept. All the burgers/sandwiches are available in a mini-size - slightly more than 1/2 the full version. Example: a 1/4 pound burger (4 oz) can be purchased as two 2.5oz burgers for only a $1 more. Next time, we’ll go all mini burgers for more variety. In fact, I think the mini burger is the real selling point. Even if I wanted two mini’s of the same burger, it would be a better way to go than the full. A) It’s easier to hold and eat. B) you get a slightly larger portion overall. C) it’s actually slightly better value.

Ok, long enough review. Go! You won’t regret it. My prediction, you’re going to find more of these gems throughout the...

Dear Propective Consumers,

Let me just start off by saying I seldom write negative reviews. But I think you all deserve you know what I'm about to tell you.

I ordered somewhere around 20 burgers for my whole family. Upon arrival, notice that there's an option to bulk buy which would have been significantly cheaper. No one told us about that option over the phone. And when asking the manager about it when picking up the food, they ignored the question. And said, not really. It's basically the same. Then asked for a Google review, LOL! Such a blatant lie and I was going to find out anyway when I read the menu on the to-go menu. Why not be honest and gain a customer for life?

Then, I went home and started eating the burger. I bought one for my 2 year old daughter as well. I asked to have the buns separated to they don't get soggy on the 1 hour drive. They just completely forgot the buns haha!

The worst part- the absolute worst part- I found 2 tiny bones in my burger. Definitely choking hazards, Definitely sharp. I'm just glad I found it before my daughter did. Why would he find bones in our burger. Are they not using chicken breast? What kind of meat is it? Is it not made fresh so the employees aren't finding it before serving? Or are the employees that negligent that they would let tiny bones fall in?

I don't usually believe in cancel culture. I think it's important to discuss these issues with management so they can correct the problem at hand. And that's the thing, I called not once but twice. And no one ever called me back. I told then that if no one calls me back, I'll be forced to write a review. And nothing. So here it is. I hope you all have a better experience then I do. But I don't think I'll ever go back. They have very little regard for customer service, Honesty, and product quality. I'm not sure I'd want to eat somewhere where those things...