Massage Heights El Dorado Marketplace — Attraction in Frisco

On November 6, 2024, I visited Massage Heights EI for a facial. At that time, the front desk staff member, Milli, told me that if I subscribed for three months, the cost would be $89.99 per month, and I would also receive a free facial. Based on her explanation, I decided to sign up. However, after I signed the contract, she informed me that she had made a mistake and that the actual price was $99.99 per month. She then promised to give me a discount and adjusted the price to $89.99 per month, which was noted in my contract. Despite this agreement, HSA has been charging me $99.99 per month instead of $89.99. I have visited this location multiple times seeking a resolution, but the staff always tell me that they need to consult the owner, and then I hear nothing further. I am now demanding an immediate adjustment to my bill and the cancellation of my membership renewal after three months. Also, I need to confirm these changes via email. And what a ridiculous thing is they told me they don't have retreat director now. So who is Jazlynn Soders? I got the agreement with Jazlynn Soders on Nov and this person sent me an email Dec.I finally contacted the retreat director in other store and she helped me contacted the owner to refund. Today, I received another $24 charge from crazy Milli, claiming it was for an add-on service on January 5. She mentioned that, since I am no longer a member, she failed to charge me $12 previously. First of all, I was still an active member on January 5. Second, you should have informed me about any issues before canceling my membership--instead, you closed my account first and then charged me double! To make matters worse, I never requested any add-on service on January 5. If you do not correct my bill and address Milli's behavior, I will pursue this matter in small...

I had a massage appt booked in the morning this past Sunday at 10am and had to cancel it because my husband became sick and started vomiting in the middle of the night prior to my appt. I called as soon as I knew I would not be able to make it, around 7am-8am that morning, because he was still getting sick, but of course the location did not open until 10am so I had to leave a voicemail explaining the situation. I apologized immensely for having to cancel so last minute, but that my husband was sick and I would need to stay home to care for our 7 month old baby since he was unable to do so. There was truly nothing I could do about it. They charged me for the full massage. I called back and asked them if there was anything they could do as I have been a loyal member for several years and have never had to do this before. Felica, the manager, did take care of refunding me for the massage, which I appreciate...however, she did so after laying on a thick layer of guilt and a very unprofessional lecture about how I was costing the therapist money because it’s very difficult to reschedule appts for a male therapist because many customers are not comfortable with having a male massage them. She also rudely made it clear that if I ever had to cancel again I would be charged. Honestly, it was very uncomfortable the way she was talking to me. I don’t know if she just hates her job or what, but she was not kind or understanding. If I did not like my therapist so much I would not return to this Frisco location solely because of this treatment. I may go to one of the other locations for awhile or even think about joining as a member with many of the other...

I was impressed with front desk girls, and thoroughness of introductory paper work that allowed me to describe what I was looking for in a massage. My masseuse was nice and professional, but apparently did not have an understanding of what I wanted. He spent a lot of time on my shoulders which was very painful and not at all soothing. I communicated the pressure was too hard about 4 times throughout the session, but it never seemed to change. I reminded him a couple times that the huge knot in my lower back was the main reason I came in. He spent maybe 5 minutes on that area then moved on never returning. My lower back is still aching just as much as before my appointment because no time was spent on it. I got no relief or relaxation... then at the end he told me I should buy the two hour massage so that he could get around to doing my lower back. So I guess he avoided my biggest concern to get me to come back and buy a more expensive service? I get up selling, but make sure you wow me before you try to up sell me higher level services and monthly memberships.... felt like a waste of my time, no relief in my actual problem areas and now my shoulders are sore too from the over attention. Left...