Geek Squad — Local services in Frisco

I had an appointment here that I scheduled a week ago with all the details for why I’m coming in. I got a call the day before my appointment confirming they’ve the part and it will take them 2-3 hours to fix. My appointment time was at 5:40pm. I got in line at 5:38pm and found the tech helping someone. After 5 mins, I went to the counter and asked if I needed to check in. He said no and just to stay in line, which I did. About 30 mins later, I was checked in and was asked why I was there. Mind you all the notes for my appointment was already there. Anyways, I proceeded and told him, and he went back made sure they had the part which he confirmed they did. Then he came to tell me he can’t do it because he’s the only one. That’ll need to leave my phone there for u til the next day around 1:00pm. I told him I got a call yesterday confirming this is a 2-3 hour deal and that I’ve an appointment specifically for this today. He said he can’t do it because he is the only one. Then he said I don’t see anything in my system that we called. I just played the voicemail for him that they left for me. And after listening to it, his response was they didn’t put anything in the system regarding this. He offered to make another appointment and I declined because I am very dissatisfied and I wish I could say disappointed with Geek squad but I’m not. This is one of the reasons I don’t sign up for any of their services. What’s the point of requesting appointments with details for the appointment a week in advance and not preparing for that especially one that for confirmed? That’s wild! I wish I could rate them a zero. The tech at the counter has Davey as the name tag. He could use some customer service and they should have a place for people to check in especially those with...

Update: Although it is incredibly frustrating to have to take my computer up there multiple times, it’s not fair to judge them based on only a few people. I went in last week and had the nicest young man help me...very patient and kind. He and his supervisor ended up making my day.

First review: Key word here...Incompetence. The people working here have apparently had no training and it’s incredibly frustrating when it takes weeks to get an issue resolved. If they would take a few extra minutes with their customers and, oh...I don’t know...go the extra mile (as we ARE paying for this service), it would make a huge difference. I feel like they just try to shuffle you through and put “bandaids” on the problems instead of actually fixing them. Oh, and don’t EVEN get me started on how difficult it is to get someone on...

Worst customer service I have ever had. I didn't have an appoint but just wanted to make one at the counter. I was literally there for 20 mins. The associate (I didn't get his name) looked passed me twice to serve. the people behind me who didn't have appointments either. When the gentleman behind me said "he was first" the associate waved dismissively with his hand and without so much as a "sir I will be right with you". I get it, your busy and those with appointments come first. I will drive out of my way to get anything from Best Buy in the future, and I will never use Geek Squad...