MOD Pizza — Restaurant in Frisco

I waited over forty minutes past the scheduled pick up time. Shortly after I went inside to pick up my "curbside order" another customer asked for a refund since he had been waiting for so long. Several customers received the wrong items and came back to ask for correct items. One customer was told that the sauce he ordered online was no longer offered. Scheduled pickup time was extremely inaccurate. I almost left with someone else's food because they called out another order by the same first name as mine. The staff was not functioning well. They made errors on several orders before mine. Another customer requested a gluten free crust and I felt it was very likely that they would not get what they asked for. The process at this restaurant is not good for a busy Friday evening scenario. Staff lacked experience and was filling orders 30 to 45 minute past scheduled pick up times. There was serious confusion on whose ordered what and staff threw several pizzas in the garbage during the 40 minute that I spent waiting in the store for my food. The poor service that was received by me and several other customers this evening is really the fault of upper and executive management personnel that failed to adequately design an order fulfillment system and failed to properly train staff in minor crisis resolution techniques. The staff seemed to lack experience and they were not equipped to resolve the crisis which took place during my visit. They did however, do the basic jobs they had to do and they maintained their composure. The customers present during my visit maintained their composure as well and I think that while this was a frustrating experience, the majority would agree that it was mostly just uncomfortable to see the staff struggling and seeing multiple customers disappointed with their...

We stopped in for a snack after Dr visit with my family and was greeted by a couple friendly pizza guys behind the counter. The room was a bit cold bc they were having HVAC issues, however it didn't stop us from ordering a couple pizzas and drink and dining in. I love MOD pizza and so far the Prosper and Allen locations are my favorite, but now I've added another location to the list, Frisco is now amongst the "go to" locations bc of the fresh ingredients and friendly service. I usually order the "Madi" with a variety of toppings on a gluten-free crust and my Grandkids ordered half cheese and half pepperoni on a regular crust. My grand daughter took a few bites and said "this pizza is actually very good" (keep in mind, these kiddos eat a lot of pizza) and then my son and I took a bite of my gluten free pizza with eyebrows raised, nodded our heads in agreement. My son had never tasted gluten free crust pizza and said he would order it again. Anywho, this was our family experience at MOD pizza and will no doubt continue into 2023. Merry Christmas, MOD, see you next...

Horrible experience. If I could give zero stars I would. The person on the phone told me our order would be ready at 6:53pm. The receipt I got via email said 6:53pm. My husband waited in store almost an HOUR for the pizzas that an employee had stuck up on the shelf and no one gave the complete slip to the person for them to know our pizza was ready. Now we have cold pizza and my husband wasted an hour standing, waiting at the store. Not even an apology was offered and we even tipped which we now wish we wouldn’t have. Love y’all’s pizza, but you really need to train your employees better. This is not the first time we have experienced this and might not order again after repeatedly experiencing this level of service.

As for the pizzas, they look like they were made in the dark. No extra cheese like I requested. Didn’t have chopped garlic. They are also both burned. Asked for 8 side cups of ranch and didn’t get a single cup. They even wrote on the paper “8 side ranch” but I guess reading is hard these days...it’s almost comical how bad the...