MVA - Gaithersburg — Attraction in Gaithersburg

Today my daughter had the 9:00 AM appointment, went into taking a driving test, the driving instructor, he requested us to unplug/turn off the dashcam. This was unusual to us at the moment but we didn't think much about why and ask for clarification until he failed my daughter by telling me that she turned left on red when she told me the lights were still GREEN. This is her third attempt. She took the test 2 times in Western Maryland and Baltimore, the previous times, none of these 2 instructors minded about having the dashcam in the car while they were in the car with her. It was for her safety and everyone else.

After much reflection, I wanted to air my frustration and disappointment regarding this unfair treatment that my daughter has endured. The reason I'm writing this that I believe this instructor was shady and had a personal agenda against my daughter, who is an Asian American, and he's white. He requested us to turn off the dashcam has created the following shady reasons:

1. Threatens test integrity. Recording a test can help protect you from an unfair failure, especially if you have a non-standard driving vehicle or specific circumstances.
2. Undermines transparency. Requesting that a recording be turned off makes it appear as though the instructor has something to hide, even if they don't.
3. Allows for arbitrary rulings. Without a recording, the instructor's assessment is difficult to challenge. This puts the test-taker at a disadvantage in any dispute over the test results.

Now, she has to wait another week to retake the test again but I believe it is incredibly unfair when the instructor put my daughter at a disadvantage in any dispute over what he said/she said. She drives the road around this town countless times in Germantown/Gaithersburg and none of those times she turned on red lights, ever. So this came as such a surprise, more like a shocking comment. And also, due to our ethnic background, this is also a form of discrimination and an intention to fail my daughter based solely on prejudice. The last times she failed, I just took the words from the instructors because there was the dashcam in the car and I could just rewatch the clips to verify their comments. This time, I can't and I will NOT take it. This is a very shady thing to do. Avoid this place for driving test...

I recently had the pleasure of visiting the MVA Gaithersburg and I must say, it exceeded all my expectations! From the moment I stepped foot inside, I was impressed by the overall efficiency, professionalism, and outstanding customer service.

The first thing that caught my attention was the well-organized layout of the facility. Despite its bustling atmosphere, there was a clear sense of order and direction, making it easy for me to navigate and find the necessary information. The staff members were readily available to assist with any inquiries, and their friendly demeanor immediately put me at ease.

The process of obtaining my driver's license was seamless. The staff at the MVA Gaithersburg were highly knowledgeable and guided me through each step with utmost patience. They took the time to explain the requirements, documents needed, and the various options available to me. Their expertise ensured that I had all the necessary information, saving me time and effort.

I was pleasantly surprised by the efficiency of the service. Despite a considerable number of customers, the MVA Gaithersburg had an excellent system in place to manage the queues effectively. The waiting time was minimal, and the staff members worked diligently to keep the process moving swiftly. I felt genuinely valued as a customer, and the attention to detail showcased their commitment to providing an exceptional experience.

Moreover, the facilities at MVA Gaithersburg were clean, comfortable, and well-maintained. The waiting areas were spacious and furnished with ample seating, making my time there quite comfortable.

I cannot emphasize enough the level of professionalism and courtesy displayed by the staff at MVA Gaithersburg. They were not only knowledgeable but also patient and accommodating. They went above and beyond to address my concerns and ensure that I left the facility fully satisfied.

In conclusion, my experience at MVA Gaithersburg was nothing short of exceptional. The seamless process, efficient service, and friendly staff made it a pleasure to visit. I highly recommend MVA Gaithersburg to anyone seeking a hassle-free and positive experience for their licensing needs. Kudos to the entire team for their...

If I had the connections to shut this place down I would. This has to be the worst place I've ever been to with poor customer service skills, and I should know since I work in customer service. If your own employee doesn't even know what she's talking about, that's a problem. Wait times are ridiculous, what's the point of even having an appointment when you schedule 5 other people for the same time for a toad test. Ended up taking my test 45 minutes later. They can obviously schedule more people. But that still wouldn't help since a majority of them are rude and have an attitude that they only want to get you out of there. If you hate your job that much, quit. Driving instructor clearly doesn't know how to drive if he's making up ridiculous laws just to fail you. MVA call center told me someone would call me back (can't even reach someone directly, it's ridiculous) but it's been over a month (not that I still care) and haven't received a call. To make my life easier I just took the 45 minute drive to the Hagerstown location and passed my test with no problems whatsoever, the wait time was 5 minutes, and the staff was super nice. Long story short, don't bother coming here for anything, go to the hagerstown or Frederick location.

UPDATE

MVA overall is a sh!¥ show. You may as well disconnect your numbers because every time I call to speak with a representative, I’m on hold for over 20 minutes and then the line DISCONNECTS. I don’t know if it’s because your representatives are intentionally HANGING UP the calls or your wait system is just subpar. Either way, it’s ridiculous this is what our tax money is paying for, on top of the frivolous fees you mysteriously come up with. Strange how you’re told you have no administrative fees but when you go to renew there magically is at least one. Good thing I’m thorough and hold on to all my paperwork and document everything. Perhaps a class action lawsuit will quickly resolve the state’s...