Window World of Cleveland — Attraction in Garfield Heights

First I will clearly state I'm getting nothing from anyone to post this review. I needed 8 windows, including a very large picture window for a rental property. So I set up three companies to give me an estimate; Window World and two other companies that heavily advertise on TV and radio with the "buy 1, get 1 free" nonsense (if anyone believes that a window company is actually giving away windows for free...well that's just ridiculous... a window company will not lose money to give you free stuff, but they will install the cheapest possible DYI windows you can imagine, or simply double the price of the windows.....DUH....). At any rate, one of the companies did not show up. The other one did show up, and I advised them to give me "the cheapest possible price": they did not measure anything. They simply counted the windows and wrote down a price. I asked about how the very wide windows on the property would be done, since there were no samples or pics to view. They stated they would install regular windows...sideways. So I knew that the lower track during any such installation would go bad over time. They then stated I should "let them know" if I get a lower price because they would "beat it"...so there I saw that I was not getting the "cheapest possible price" I had asked for. I was Universally and Directly not pleased with this Window quote. Then the "Window World" guy showed up. He brought a sample window in and proceeded to hit it, burn it, and generally abuse it. He showed me the glass they use, and it's much thicker than the junky windows out there, and the locking mechanisms are way better and actually lock correctly. He measured the windows and wrote out an estimate (the other window company just wrote a number without anything itemized...were they 80$ Home Cheapos?...maybe...). The Window World estimate listed all the costs in a proper format, and the window prices were part of the original invoice. Yes they were (25%) more, but they have a lifetime screen warranty NO QUESTIONS ASKED (so if you have a nutcase cat you're covered), and the quality of the windows appeared excellent. Further, TEMPERED GLASS is code for some windows due to safety concerns, (in areas where someone might fall against them), and that is a few bucks more where required. So he basically then just left...NO PRESSURE AT ALL....as if to say "do it or don't do it...I won't bug you to do it...let me know if you want to"... So I decided to use them. In the meantime, the other company started calling relentlessly to "schedule the window replacement"... And here is a mistake I made....I could not remember that Window World was the good company, and I asked the other company, "Oh....are you the guys who brought in the sample window and smacked it all around?" "YEAH that was us", they replied. They tried to get me to immediately pay them and schedule the replacement windows. I said I'd have to call them back and upon looking at the Window World estimate, realized that company was only pretending to be Window World. So I changed the contact information for that company to say "Universal A-HOLES Direct". So I paid Window World 1/2 down. They built the windows and installed them within a few weeks and sent a bill (about a week or so following installation) for the exact amount quoted. The windows were exactly what I was shown. Lots of these places do the "switcharoo" if they even show you anything. So if you don't mind getting a nebulous estimate and getting pressured hassled to tears, pick a "BOGO" company. If you want a straight estimate and a demo of the window, try Window World....they will show it, give you an estimate, then leave without...

Okay I want to first apologize for this long post full of grammatical errors spell check is not my friend and neither is English lol. I was in search of windows for my home called a few companies, the first came out, I told the guy when he walked thru the door that I wanted the basic window nothing extra double pane so no spcheel needed, I’m 52 so I’ve lived the greater part of my life don’t want to waste the time I have left on a long production, he goes into his production😳first price he gave me for 11 windows was extremely high I declined, he then proceeded to tell me if I purchased today I could get the other price 😏which I declined he then made a call to the office and his manager gave the okay for an even cheaper price but I had to sign today🤭you don’t say lol, I declined he then goes to the va k of his book and said the owner approved an even lower price is I agree to let the put a sign on my front yard for 60 days and allow them to canvas the area talking to my neighbors but I had to sign right away so I bit the Apple and signed with universal windows lol, After he left I called window world to cancel my next day appt with them, I spoke with Quincy who asked why I wanted to cancel, when I told him he said let’s us come out and at least show you what we have to offer no pressure and it won’t cost you a thing I declined and eventually hung up but before I hung up he said if you decide to reconsider just give us a call back we’ll be happy to send someone out. His voice the honesty and just great attitude that came thru the phone pro Ted me to call back and reschedule my appt, he was on another call but an equally helpful lady gave me my original appt, A guy by the name of Bo Pilkington came thru I told him I don’t want the long drawn out production and that I already purchased my window, I was expecting him to ask me how much did I pay but he never asked🤔that was strange he said all our prices are in writing so there’s no tricks because it’s on paper he did take the time to explain my window option so I said let me see, I said okay what’s the price of 12 window with design on the top double pane( mind you I had the basic basic no design window with universal so and 11 window) I just knew he was about to give my a crazy price I was shocked when the price he gave me for my design window were cheaper than the other guys price and I added an extra window😃yes I am more than overjoyed and excited to have thee best windows on the block with an amazing warranty. I know I have one of the smallest house on the block but my windows are the best, moral of the story if you decide to cancel your windows with window world don’t call and speak to Quincy because he will just mess everything up lol and make you reconsider and tell them don’t send Bo because he won’t pressure you he will just let the price and the product speak for itself. Thank you window for increasing the value of my home and making my neighbors do a double take lol. Again I apologize for the misspelled words but I had to share my story. Quincy and Bo you...

So the initial process for someone to come out, show you your options and pricing i would say over all was good. The time it took for the 7 windows i bought and schedule the install was very expectable. As far as the install and the crew that did the work was not. My real issue is when you sub contract a company to install your product their should be some quality control from the selling company. Three out of seven windows had a screw ran in the inner window frame in the lowest point and corner of the frame. I had concern because all other 4 windows did not. It didn't seem right. So i did call the office and they did send the install manager out that day. He agreed that it was not right, he removed the screws and relocated them and caulked up the screw hole which should of never been there, per his statement to me. Also i stated to him i didn't really care for all of the excess silicone on the glass from the factory, he's comment back was, ya i hate when the factory does that. I get having some smudges or finger prints on glass after install, but don't expect to have to clean the silicone off myself. I did buy brand new windows. Why am i responsible for cleaning that off. Again a sub contract company in and out, quick walk through when done and on to the next job to slam out. At this point i would have to say i would not recommend Window world to a friend or family member, i would rather pay more and use a company that has its own people do the work and care about what...