GameStop — Attraction in Georgetown

The experience my wife are four kids had at game stop at wolf ranch in Georgetown tx on the evening of September 8th was horrifying to say the least a random customer also shopping entered the store. Me and my family were just shopping and for about 10 min listend as a woman and her assume 7 year old child were cussing back and for loud enough for me and my toddlers to hear. And as to not escalate the situation we minded are buisness hoping the people of the store would enforce some kind of moral standard but the employers said nothing. Which in itself is understandable till the customers turned there sight on me any my family calling names cussing and we purchased what we went there to get dispite this unbelievably terrifying ridiculous experience. And the woman and child left the workers simply said sorry and that everytime those regular customers show up they respond like that. I will be leaving a review as well about this matter i hope no other family has to run into these people and hear the crule speech that is allowed to be taking place in game stop stores i did all i could to bite my tounge during the situation as to not scare my kids or put them and any more danger than what was allowed by the employers not saying to the rude ones to leave. Yall need to do better training and again i am beyond belief of the way this store is ran. Nice people but when u are the worker of a store u speak for the overal standards and if its customary that the regular costumers go and cuss loud then insult other customers for doing nothing more than minding there own buisness and getting a game well shame...

Everytime I come to this store everyone is nice. By the time everyone wants to check out everyone prioritizes the phone calls over checking people out in store. Everytime. I can't express the frustration being a person right there in front of people, ready to spend money. Yet they pick up the phone and walk/step away from the counter. Do not engage with you. Then it's an awkward stand still. I don't feel like spending money in a place I feel ignored (or I have to force someone to take my money) I don't need the things I'm buying. The more I stand in line the more I realize this. I've just started putting the stuff down and leaving, Being that everyone there is so wonderful I feel awful saying anything because it's not them. They are so caring to every customer that calls. I have heard this very complaint in the line all the time....

Used to love this location when I was the manager of the Sprint next door. Just wanted to ask a simple question this evening and trade in roughly 25 PS4 games and a console to pick up a switch if they had one on stock. I used to come here exclusively so that I could support the manager with trade ins and subscriptions as I knew that helped them out. After calling at 5:55pm I was put on hold so I went in to the store at 5:59pm to ask since I was hung up on. I was immediately told the store was closed, so I took my kids and left. Funny enough, while leaving someone else was walking up with their console in their hand to turn (whereas I had mine in the car) and were let in, guess I will just get it all online and use craigslist for the old console, thanks for making the...