Taco Cabana — Restaurant in Georgetown

Terrible. Let me say first, I love these tacos. The problem is management and training. I waited in line in the store with a couple ahead of me. They had been waiting to be greeted and order for some time before I arrived and I waited another 5 min before I asked one of the employees if someone was taking care of the counter. They went to go get this person from the back. Another 5 minutes and a man, dressed differently than the other employees (I'm assuming a manager) came slowly meandering out of the back. With no immediate care or concern, he stopped at a few of the workstations on his way over, before saying, "hold on just a minute," as he went over to a grill where ~30 pieces of steak were slow cooking. He started to turn the first ones and my pot boiled over. I walked up to the counter and told him that we'd been waiting too long and his lack of concern or urgency was disturbing. I let him know that I was leaving and he tossed his arm towards me and said "well go then." Several of the guests who'd already eaten came to me on my way out and exclaimed similar frustrations, one who said he'd been waiting at the drive-through for 10 minutes, with zero movement, before coming inside to order. He said he ended up waiting another 25 min before he had his tacos in hand. I've had issues at two other taco cabana locations in the Round Rock area as well. It seems it may be systemic throughout the ownership. Managers who don't give a darn, with ownership's support. Owners who support managers who don't give a darn about customer service are bad owners. Hopefully, I've learned my lesson for the final time - Don't go to Taco Cabana if you want a quick taco and don't want to be treated like...

I came in on Sunday for an early lunch. I ordered the steak street tacos and a side of rice. After I placed my order, I went to grab my drink and fork. When I got over there, there were no forks. I figured I would just ask whoever delivered my food for a fork. When the gentleman arrived with my food, I asked for a fork, and he just blankly stared, said OK, and went on to change trash, clean tables, and pretty much anything under the sun except addressing my fork issue. I then Went up to the counter to ask for one there. After waiting 3-4 minutes for someone to talk to me, I was finally able to get a fork. I finally got back to my seat and opened the tacos, they were only meat and did not include the cilantro or other ingredients that were supposed to be in there. I was pressed for time and had to leave, so I took a photo and called the store later to express my concerns. After having my call unanswered, I sent a message on the feedback tab on their website and haven’t heard back. On this visit, this location failed in customer service, food being assembled correctly, and quality of food. (The meat in the tacos did not taste good at all) on top of all of that, this location has failed to address my concerns even though I have reached out over multiple platforms. Will they read or respond to this? Probably not, but hopefully other people can read this and go somewhere else to get food. Dos Salsas is right down the road and is so...

I am writing to express my significant dissatisfaction regarding an experience I had at your Georgetown, Texas location on the evening of October 2, 2025.

As a customer residing in Jarrell, Texas, I made a dedicated 20-minute drive to your Georgetown establishment to place an order. Upon my return home, I discovered that the order I received was prepared incorrectly.

At approximately 9:20 PM, I contacted the Georgetown restaurant to report the error. I was informed by the staff that the only option for a correction would be to return to the location that very evening. Given the considerable distance I had already traveled, this would have required an additional 40-minute round trip, which was neither feasible nor a reasonable expectation for me to undertake again that night. The staff were unwilling to offer any alternative solutions, such as arranging a credit or allowing a correction on a subsequent day.

I was profoundly disappointed by this lack of practical resolution and the general unhelpfulness of the staff during my call. This experience left me feeling that my patronage and inconvenience were not adequately considered.

Consequently, I intend to escalate this matter to your corporate office to provide a detailed account of the service I received from the night crew on October 2, 2025. I believe this incident warrants review to ensure that such customer service experiences are addressed and...