lululemon — Attraction in Gilbert

Found a jacket, but only they had a small and an XS on the rack. I asked for a medium and was told by one of the girls they should have one in their inventory after she looked on their scanner.

I pointed to the mannequin 10 feet above the rack and said it might be that one and was told by the girl that they only put L on the mannequin’s. She left and went searching for the M and came back a few minutes later to tell me she couldn’t find the medium, but would get someone else (with a scanner) to help me find the medium.

I waited and then a different girl came out and scanned the wall and the whole men’s section before sharing that it showed it in the same section, but she couldn’t find it.

I pointed to the mannequin and said I think that may be it and she said, “you are probably right.” And then said, “do you want to buy it?” I said I didn’t know as I wanted to try it on. She said oh, let me ask if we can pull that down and left. After waiting for 5 minutes and no one returning, I left frustrated from the experience.

I then went back in right before leaving San Tan village and decided to ask a different girl, who happened to be in from of the same section if she could find a “different store” that had them in stock. She said, “ Chandler has 3 of them, but we should have one.” I said you do, and pointed to the mannequin. She replied “oh”.

I stood for a second, and was about to leave, since she wasn’t going to offer to get it down. Finally and a bit frustrated, I blurted, why won’t you guys take them down for your customers to try on?

She stated that “they do and asked if I would like someone to take it down for me. I shared that I already had asked 2 girls, and implied it when I asked her and pointed to the mannequin, but clearly I was an inconvenience as no one offered to take it down. After talking to 3 people that clearly didn’t want to deal with the hassle of “taking the jacket down”, I just left frustrated.

We buy a bit from Lulu and know they sell out of everything in whatever sizes and may or may not get restocked, so clearly it wasn’t an issue with keeping an item in stock, it was simply that no one wanted to hassle with taking the jacket down and/or putting a different jacket on it if I decided to buy that one. I was an inconvenient customer and promptly left and bought a Patagonia...

I've been very critical of men wearing dress pants from this store. However, I was gifted a pair and liked how they felt so I went to this location and purchased a few more pair. I am also one of those people that have to wash clothes before I wear them. After returning home and washing the pants I noticed that one pair was Slim fit and one pair was Classic fit although they were both stocked in the Slim fit section.

Living three hours away, I had to wait a few days before I could attempt an exchange. I took the unworn pants back to the store with the original receipt and the original tags. I was told that because the tags were no longer on the pants that I could not exchange them.

After attempting to rationalize with the young lady behind the counter, I found quickly that I was not going to get anywhere. So I asked her if they had a garbage can behind the counter to which she replied they did. I told her that I would never wear the pants because they were the wrong fit and asked her to throw them in the garbage. Looking at me confused I then told her I would wait until she threw them away. Once they were in the garbage, I started to leave the store. Before exiting I told the staff that I had spent over $1k in the last week at their store and would be returning every last item.

They live up to their pretentious "holier than though" stigma. It's unfortunate that their employees can make a mistake by stocking inappropriately and there are no repercussions. But when the customer does not double check the tags before taking them off, he or she is out...

Terrible customer service. I was refused a return and only offered store credit for two items that were tagged and had a receipt. After leaving this location initiating the return online and bringing that receipt into the store I was then again given a hard time for not having the credit card on hand being that the product was a gift. From the same educator Riley both visits. After she told me I needed the credit card (no where on the instructions for the online return states you need original form of payment for the return NOR on the printed receipt I received after the transaction.. as pictured). After I stated I had the CC # to enter manually she stated she would just put it on my debit card. NOT THE CARD that the items were purchased on. Which is initially why she sent me away because she would only do store credit. For how “inclusive and quality guaranteed LULU is this is a complete disappointment and overlook by the store manager on customer training. After this experience I will never purchase anything from lululemon again as I do not stand behind this type of culture. Specifically when they are marketing there company as inclusive and educating there employees on doing so, this experience has solidified my belief in lulus true exclusive “buy your way into the club” trend as I always...