Nob Hill Foods — Attraction in Gilroy

No, not one star, ZERO. Absolutely Zero in Customer Service.

Several months ago I went to Gilroy Nob Hill to do some dry cleaning on an expensive Burberry coat. I didn't know they subcontract out, but they do, and unfortunately the coat was shrunken and damaged quite visibly.

Nob Hill remained extremely unhelpful in trying to resolve this issue. The first thing that left a sour taste in my mouth is that the General Manager at this Nob Hill, Vito, changed the story a few times about who damaged the coat (maybe he didn't want to admit they subcontract). Also, you would think that to make the customer happy, they would pay for the damages since they did not make it obvious that they subcontract out their services. You would also think that if they couldn't pay, they'd at least file a claim on our behalf with their insurance company.

But this did not happen, they made me have to deal with the insurance agency directly (why should we do it if we did not make the mistake, nor was it us who did the subcontracting?). But unfortunately it seems no one at Nob Hill or their insurance company is competent to help -- in the end I had to reach out to the subcontracter directly. To add insult to injury, the subcontractor was working without his own insurance, and was a sleazy company (different story). Subcontractor also would not offer to pay for the damages. So we have three different parties (Nob Hill, Covel, Nob Hill's Insurance company, Subcontractor called Fashion Express) all not claiming responsibility. Also, isn't it something that Nob Hill subcontracts out to a cleaner with no insurance? After months of this, we gave up as no one wanted to be responsible for the damages, and it wasn't worth pursuing this in small claims court.

To make matters worse, one day Nob Hill decided to end their dry cleaning services but NOT INFORM ME about this. They removed all their garments and now my coat is in limbo somewhere. If they simply called me and said "please pick up your damaged coat" I would at least be able to get it back and give it as a gift to someone else.

No, the coat was given back to either the adjusters or the 3rd party subcontractor -- GM Vito nor any other worker at the store knows exactly. That's a recurring thing at Gilroy Nob Hill, no one knows anything at the store, and everyone seems to be a "manager" of some sort.. When asked for a reason why I was not contacted, General Manager Vito said "I don't know". That is his answer every time, or "it's not Nob Hill's responsibility anymore".

Well, if Vito doesn't know the answer, then he's an incompetent General Manager, and he's not doing his job, and probably should be demoted or fired.

Very little attempt was made to find out why there was such a mess-up as to why I wasn't contacted. Again, Vito shifted the responsibility to the insurance department/adjusters. I have to waste my time to contact the adjusters myself, because of course.

This whole episode was just a horror show and I can NOT recommend this piece of junk grocery store to anyone. They claim a smiley face and friendly service, but when push comes to shove, they did not deliver.

HORRIBLE SERVICE AND EXPERIENCE. ...

Before I start I have to say Gilroy Nob Hill employees are ‘world Class”. I’ve been a customer for 30 years, and I love the place.

But, lately...

Nob Hill locks the main entrance 3 hours before closing. One of the checkers ‘George’ was telling elderly that the door is closed, use the other door! 3 hours before closing!!!

I asked him why, and he said, we get crazy people here! (Under new management. Customers are called ‘crazy people)

The new management prefers elderly, kids, customers... walk 100’+ and carry their heavy bags, rather than keep the main entrance open!

I go to Nob Hill 3-4 times a week, but lately I don’t know who the managers are. No pictures on the wall, and a lot of people sitting in the office!

I’ve been a loyal customer for 30 years, this place is going backwards. No customer service, a lot of out of date products, unfriendly managers, old ‘packaged’ meat and vegetables, no fresh bread till after 11am ..... (you must ask for fresh bread), meat dept is under staffed and no training (I had wait 30 min for a cut because nobody knew how to cut a whole chicken), they put a sign “ out on lunch” at the service desk!!! This is during the busy...

Nob Hill has been the grocery store of choice due to excellent customer service, cashier stands actually have stands open, along with the great selection of products. Store seemed to have changed in energy when new management took over. Did not feel like you are at your neighborhood market where regulars were greeted. This was prior to any pandemic related situations. However, after the last few months it's really gone down hill with oprations and management of store. I feel like I'm walking into some form of outlet. Low stock, unclean refrigeration areas that look ransacked as well as items not feeling cold. This is not an isolated incident. This last time dried old meat juice/ blood were on the shelving. Sad because I really enjoyed shopping here and not having to contend with Safeway's lack of customer service or one cashier stand open operation. Still grateful to the Nob Hill cashiers and baggers that continue to greet under...