Baskin-Robbins — Restaurant in Gilroy

I get it, it was Mother's Day and, thus, probably busy throughout the day; however that's no excuse to be rude to a customer...especially when it's not warranted.

When I got there, there were no other customers. I told the server that it was going to be an order of four triple scoop ice-creams in bowls. I was not asked if my order would be to go; however, with the amount I was ordering and considering I was alone, one could/should have safely assumed. In any case, I politely asked if I could please get a lid for the 1st triple scoop bowl she handed me with a spoon as the order was to go. At this point, the server ROLLED her eyes at me, roughly yanked the spoon out of the bowl, harshly flung it into the garbage can, and begrudgingly put a lid on as requested. I mean she had an obvious attitude as if "how dare I ask for a lid"!

She completed my order but the entire time, she was acting as if "how dare I make her scoop ice-cream." I was stunned! By the time I was given the 4th triple scoop, other customers had come in and the one immediately after me gave me a look of "what the heck" when I turned and looked at her as she, too, was seeing the attitude I was receiving from this server because it was THAT obvious.

I normally leave a tip; however, this time I did not as I don't think I've ever been treated with such an attitude like this server had for no reason other than to be rude....and considering the tip jar was completely empty at 4p, I have a feeling I wasn't the only one mistreated that day.

This was my 1st time going to this location, and probably my last as I really don't see myself patronizing this particular BR again. The ONLY reason I'm giving it 2-stars is 1) the order was correct and 2) the ice-cream, as...

This is March 2021 and in January 2021, my daughter turned 13 and wanted a cake from here. While eating her chocolate 🪵 cake , we found multiple strands of hair in them .... and you can imagine how that went. I went to the store the next time but the owner wasn’t present so I sent an email with pictures.

No response was ever received or apology or even just acknowledgement of that email. Today 3/31, my kids ask to go in there and I remembered to talk to the owner but her response was shocking.

After I asked her if she checks her emails she said yes and always I proceeded to tell her my experience. Her response was something like this “I will have to check with my production line , we don’t make anything here “ I said Ma’am is that all you have to say ? I was hoping for you to acknowledge my experience and at least take responsibility for that moment ruined and the fact that I returned to support your small business. But oh no .... she went on to scream in-front of her staff asking me to not come back . (Like I was ever ) I also went on to pay for my daughters ice cream 🍨 as she yelled “ don’t come back”.

The level of unprofessionalism was astounding, in-front of her staff and my lil 8 yr old daughter!! If you can’t hold yourself together and apologize to a client may be you should reconsider your business strategy in such a small town.

It’s such an inappropriate move towards a customer from a boss/ owner .I will not be returning and I will make sure I tell others of this behavior until you improve your customer service. I am sure I am not the only one that has had this but I am just the one deciding to write about it. I love to support small businesses but this should not be acceptable customer service in...

My family and I went to this location for various ice cream items; it had been a really long time since we’d been here. Upon entering, the shop looked dated and dirty but there was a long line and assumed we were going to get exceptional service. Baskin-Robbins has a great product with its ice cream, so nothing can really go wrong there. We ordered a couple of ice cream scoops and two large milkshakes. This is our standard order and expected standard product/serving size. The picture attached is what we got for the shakes. It was missing about 2 inches of shake from each cup. We have purchased milkshakes before, at different locations, and had never had the shakes served like this. When we asked the girl attending us, if this was how they served their shakes, she said “I followed the measurements and it’s really busy.” I was taken aback because I had never heard this kind of response. Usually, employees apologize and try to rectify the problem and not take a defensive stance with a customer, especially when the product is so expensive. Since there was a long line, I did not want to make a scene and paid for my items, although it was obvious I was not too happy about it. If you want a milkshake at this Baskin-Robbins, expect this kind of product. Will not be...