EōS Fitness — Attraction in Glendale

TL;DR: Always deny their training program, and find a way to avoid contact with management as much as possible. D'artagnan Diaz and Corey Krebs will not hesitate to abuse their manager titles to deny you a proper service. Corey in particular seems to have anger issues, so I would advise against dealing with him.

The gym itself is alright, the facilities are pretty good and there's sufficient equipment... and that's where the good stuff ends. When signing up, the rep guiding you through the process will call a "Fitness Manager" to try and convince you to sign up for their training programs. They are annoyingly stubborn and won't take no as an answer, to the point where they will "lower the price" to get you to sign up. Notice the quotation marks, because they won't actually lower the prices in the agreement, just verbally. Also keep in mind that after lying to you, they won't send you the agreement to your email to avoid you finding out. You'll have to ask for it personally.

After asking them to send me the agreement multiple times, they reluctantly sent them my way (Again, I'm assuming they didn't want to send them to me because they KNEW the price wasn't going to match what they told me). After reading the complete training program agreement, I noticed a clause that said "YOU MAY CANCEL THIS CONTRACT AT ANY TIME BEFORE MIDNIGHT OF THE THIRD OPERATING DAY OF RECEIVING A COPY OF THIS CONTRACT". Since I had just received the copy, I knew that legally, I was still within my right to cancel. However, D'artagnan Diaz and Corey Krebs had a different idea. When I asked for a cancellation of the training program, both D'artagnan and Corey answered "no". No explanations, no excuses, no nothing, they just said no and Corey closed the door on me, leaving me with D'artagnan, who just walked away.

I had to try to go around them, first with their customer service email (listed on their agreement), which was absolutely useless. It wasn't until I threatened legal action that they took me seriously, but even then, they didn't care enough to actually solve any of my problems. I had to make it public via Twitter for them to actually do something about it. Now, to be fair, their social media rep, Keith Elliot, was super nice and incredibly efficient. He immediately forwarded my complaint to the regional vice president, who quickly submitted my membership and training program for immediate cancellation. If it wasn't for their regional vice president, this gym would be facing a lawsuit for breach of contract and fraudulent...

Beautiful facility. Snakes for staff. Went in to get a 7 day pass to tour the facility and walked out bamboozled into a $1,000 personal training program. I advised multiple times that I didn’t want to buy anything because my family is currently house-hopping as we wait for our new-build home to be finished therefore I wasn’t looking for that kind of time or money commitment. My requests were ignored and the typical sales tactics continued. The sales rep spewed more expletives than almost any other words, including major blasphemies against religious figures. Unfortunately I caved and said Yes to stop the bleeding. I admit that the Program was good but it just wasn’t the right time with my unique circumstance. After getting home and feeling the embarrassment and shame rush in, I reviewed the contract to see how I could cancel. The contract allows 3 business days to cancel and there are three ways to cancel. I pursued 2/3 options which were email and physical letters. I also called several times to say I wanted to cancel. All within the contractual 3 days. 2 weeks later I got charged the first payment for the personal training contract that I correctly and contractually cancelled before it ever even began. So I reported the charge as fraud to my bank and then called EOS to talk to a manager. Mr. Ashton Young or as he likes to call himself “the world’s greatest” listened to my concerns about the sales tactics and the fraudulent charges and ensured me he would resolve the issue. 14 days. 14 days and 2 follow up emails. The ‘world’s greatest’ never followed up to resolve the issue. So here I am, expressing my experience to the general public. It is a last resort for me as I do not like to make fits or spread negative energy in a world already full of it. But I do feel obliged to save someone else from falling victim to this scam and these feelings. It has been emotionally exhausting to deal with this. I followed all of the protocol and gave adequate patience to this, all the meanwhile EŌS didn’t value me as a customer and cared more about a quick buck. The sad part is that I emphatically stated that I want to remain a member of EOS because it is a great gym and that I just needed help with the PT contract issue. I’ve is been informed by the billing department that the contract is now cancelled, but I owe the first $88 payment, which I will gladly make to resolve this on my own once and for all. My hope is that this review costs EōS fitness more than the $88 it costs me....

The gym itself is great (if you go at the right time) and they have a terrific variety of workout equipment. However, DO NOT SIGN UP FOR PERSONAL TRAINING. It's not worth the money and it's a huge headache if you try to cancel.

Here's my story: I got covid in December and obviously stopped going to my personal training sessions, but they kept charging me. When I went in to speak with someone about this in January, they told me "Don't worry, those sessions you've paid for are still on your account" - I asked to cancel. One of their mangers told me canceling requires a 30 day notice, so I would still get charged two more times. Frustrated, I accepted it. Well, they never canceled it and ended up charging me FOUR more times. When I notice the charges, I go in to speak with someone, they apologize and tell me they'll refund two sessions and again tell me that those other unused sessions (5) are all still on my account. He says the refund should take 7-10 business days... here we are 3+ weeks later (significantly more than 10 business days)... and still no refund.

When I notice, I call them 5 times in one day (spread out from 10am-8pm) and each time they tell me I'll get a call from their manager in 20-30 minutes. I never get a call. I call the next day and get the same response: "The personal training manager is busy, but can call you in 20-30 minutes" - I refuse and ask to speak to GM, and after being disconnected three times, I'm finally I'm on the phone with the General Manager. He tells me that they mailed the refund out, so it's out of their hands now. He apologized that no one called me back the previous day, but they were just SO busy. He was basically telling me that my issue wasn't important enough to warrant 5 minutes of their time the previous day. He then tells me that I still have ONE session on my account. "Oh really? What happened to all the other sessions I paid for and didn't use? I was repeatedly told they were still on my account and now they're just gone..?" Cool. So I paid for them, can't get a refund for them and now I can't even use them if I wanted to! He tells me that he'll investigate the issue and call me back in 20-30 minutes... guess who never got a call back? Yep, me.

I'm a patient and understanding guy, but this whole thing has been ridiculous and I would not recommend this gym specifically because of this customer service issue. If you do decide to sign up for this gym, do yourself a favor - DO NOT GET...