Urban Exchange — Attraction in Grand Rapids

Pros: I like that it is color coded (really helps when you're given a "scheme" for pictures lol.)

Staff is friendly.

Cons: Sizes were all over the place, and sizes on hangers rarely matched the size of the clothes.

It was CRAMPED, you really can't have two people looking at opposite sides of one aisle, and you have to be pretty small to actually change in the fitting room. (Once you say excuse me and squeeze by multiple people to make it there.)

A lot of clothes had tears/holes or stains. Not sure if they examine them prior to taking them in. (I am a frequent shopper at Once Upon A Child and very rarely find holes or stains on their clothes.)

Especially for the quality and the fact that they are second hand...a lot were priced from $30-$40...which I can spend for a brand new dress at JcPenney.

Over-all not a bad experience, just not what I expected to find compared to Children's...

Interesting place.

The staff was quite friendly, very informative and helpful. I loved that. The concept of color coding was cool.

However, I started to see the prices and was shocked. I couldn't understand who's buying these. The lowest price I found was $30, most things were $80, and many were $100-$200, and these clothes are used. Who's buying used clothes for these prices? If I want to spend $150 on a dress I'd buy a $150 new dress. I did see a stained shirt as well, I believe it was in the whites/red section towards the back, whatever, I see lots of stained shirts at goodwill, but for these prices? Who's the audience? Clearly there is one, but who? Why? I went to multiple consignment stores today, most expensive clothing piece I saw at...

Terrible service, Unreliable clothes that are ripped and are not checked properly.

UPDATE: I stand by my 1 star and I assume the owner had the audacity to comment back saying I wrote a bad review because she assumes my last name (a very popular one in W. MI) is connected to a local store that I frequent. ALSO they wrote “assuming this is based on an actual experience” I am shocked, do they treat every customer like this? I was there once, hated it, made my review, and am being told that I, as a customer, am wrong. Well Urban Exchange, I am disappointed you have the audacity and the gusto to even...