FYE — Attraction in Grapevine

The store wasn’t super organized and was in a bit of disarray. We were not greeted upon walking in. Regardless of the state of the store, we continued shopping and found a graphic novel series on the shelf that was missing book 2, since no associate was on the floor we decided to to ask at the register if there was more stock in the back(Iwe wanted to take advantage of the big one get one half off deal they had). When we got to the register the man and asked if they had stock in the back, the employee behind the counter was super flippant and rude stating, “no girl, we never keep stock in the back, “ in a very rude and condescending tone. I was completely taken aback as this was our first interaction with them. My partner then asked if one of the books he had grabbed (as a back up to the one we wanted) was going to be apart of the buy one get one half off deal, “how am I supposed to… I don’t know.” When I responded “oh, is there a way to check,” He talked over me and said, “well is it a Manga?” rolled his eyes and as we tried to respond started talking over us to someone who I am guessing they were looking to hire based on the conversation they were having over us. The employee continued ringing in our items while talking to the other male and never answered our question even when we asked a second time. We didn’t even finish looking through the store when he asked us to pay, which he would have known we were still looking if he listened to anything we had said. We honestly should not have bought anything. Ultimately, we decided it wasn’t worth spending more money there and walked to BAM instead.

The tone of the clerk throughout the entire conversation was super demeaning and standoff-ish. Our tone was inquisitive and curious to look for potential stock in the back. It a bummer that this ship could be such a great experience for us as we saw a lot of things in our niche but the employees definitely did not care for the presentation of the store or the customers. It was a complete slap in the face type of experience. I would not recommend going in if you...

Store has some cool stuff but unfortunately they are indeed overpriced as some people are mentioning. I came in and was the only one in the store, the older gentleman with glasses behind the counter had a very unwelcoming attitude I picked up on as I went to check out. He did not greet me at all and did not even attempt to smile at me even once. He tried to quickly add in the fact that I could try and save 20% off my purchase if I did something. He mentioned it so quickly I didn't really know what he was trying to "offer" me. I was confused as it sounded too good to be true so I declined. He spoke as if he didn't care to be there and after I paid he hastily slid me my item and processed to walk away like I was a bother. I hate to complain but this isn't the place for you if you can't show professionalism to...

Awesome concept, awesome products, but every time I’ve gone into the store the employees that work there are nothing but rude, uninviting, and unhelpful. I’ve gone in a total of exactly 5 times to get gifts for people or stuff for myself and each time has been an awful experience. Either they can’t take anything but cash because their systems are down, or the employees spend their entire time in the back area, making customers have to wait 10-15 minutes for them to check out because they’re laughing and joking around while the store is busy in the middle of the afternoon. I work in retail, I get that sometimes the customers can be awful or rude and you need to unwind, which is why I’ve waited to even say anything. If you want a bad customer experience, but at least get some cool products, this is the...