Great Wraps — Restaurant in Grapevine

Recently changed their name to GW Gryo & wings. Tried their boneless hotwings with a zesty orange sauce and they were good. This time got a 'large' Gyro which was okay, their regular is small, and their large is the same size you would expect from any Gyro shop. Gryo was OK, but not great. Pita was fairly fresh but was mass produced (like grocery store quality) so flavor was subpar, but wrap had a good mix of lettuce, lamb Gyro meat, and a little bit of feta and seasoned yogurt. Shortcomings would be meat was a little dry, but I prefer well cooked meat over cold or undercooked, however the real let down that made my gryo wrap mediocre was their substitute for tzatziki sauce... They use what appears to be lazy yogurt in a squeeze jar that isnrunny and lacks herbs/seasoning. I was truly disappointed they do not use traditional Tzaziki sauce, which should be made with Greek yogurt and dill, lemon, cucumber, etc. but instead they slap runny yogurt in the wrap. They put wraps in tinfoil and mine was upside down in the white to-go container so contents partially spilled out due to gravity, not flipping the container or being careless with a 15 foot walk to nearby table. Again, wrap was okay, not amazing, their new wings are good but the gyros are sub par, hope they improve quality in...

Really bad customer service. My daughter request to get a side of dressing for her wrap which it was a little dry. And a young woman(the cashier) ask her to bring her wrap to see it after she had to wait in line some time. because all of that,her food was getting cold. i have bought wraps in this place several times and I can tell if its a little dry or not. it was not necessary to request to bring her food to see it so my daughter get some dressing. Dissapointed...

The food looks nice but unfortunately can’t say about the taste as I didn’t chance to eat my sandwich when one of the employees threw it in the garbage before handing it to us. That happened when she refused to take an additional order for us after we paid for the first order and we were waiting for it to get ready. In conclusion, worst customer service ever…. Not a way to treat customers specially...