Basil Thai — Restaurant in Grapevine

Food was ok, it’s what I expected at a mall. Customer service was horrendous and inexcusable. Employees don’t know basic human decency and are almost afraid to talk to customers. They don’t say hello, or ask how you are, they don’t even smile and instead give you an annoyed look for coming up. I was the only one in line and I had to wait 20+ minutes for my food, and the employees gave me the side eye and nasty looks the entire time. Will not be coming back. This isn’t the first time I’ve had to endure this treatment from the staff, but it’s the last time. I’m a very patient person and I do like the food, but unfortunately it’s time to say goodbye for me. If you like being treated like trash, this is the...

The most racist place I've ever been. I would have given zero stars if possible. At Grapevine Mall's food court, we headed to Basil Thai, where a girl was offering samples to everyone—except us. The moment she saw us, she turned away and ignored us, despite our intent to purchase. We didn’t think much and ordered the Pad Thai, which turned out to be awful.

I visited again and, just passing by, saw the same girl. She repeated her behavior, turning away the instant she saw us. This wasn't a one-time incident; it was clear discrimination. Do you think Indians can't afford a $10 meal? This behavior is unacceptable and disgustingly pathetic. I hope the restaurant management addresses this...

The food was dry and really unappetizing. and on top of that, they scammed me and ripped me off and then pretended like that was what I ordered. I added up all the things I got on the menu then it should be around $40 but they charged me $78. I tried going back after looking at the receipt(keep in mind I have not eaten anything. I didn’t even take it away yet) And the lady automatically said “oh I will just takeoff the mango juice”. They don’t even have mango juice on their menu. And on top of getting charged that it seem like they double charged it so check your account if you have any suspicious activity going on because it may be this restaurant 10 out of 10 do...