Panda Express — Restaurant in Grapevine

I normally enjoy the food at this Panda express. But today there was a boy and girl manning the store. The girl had a massive attitude. I placed 4 orders. They were out of some dishes for 2 of the boxes, so I said I would wait. But they didn't even give me the other boxes that were ready. Maybe it was a miscommunication..When I asked the girl for the other boxes,she filled them up and left them on the counter without even looking at me or acknowledging me. Even that was ok,maybe she was having a bad day .but what was unacceptable is the fried rice was not cooked! It had just come out so it's not that it was stale .it was just plain hard and undercooked. I did mention it to them. If they continue to have this kind of customer service,I will probably avoid this Panda. Sorry I don't post such negative reviews, but this is a...

I like Panda so this review is specific to the location, not the food overall. First, they would not do 1/2 and 1/2 entrees in a bowl. This should not be difficult to do with two entrees of the same price. I've been able to do this at other locations.

Also, they were out of water cups and wouldn't serve tap water in another cup without charging regular drink price. This is lazy and inconsiderate. It's not my problem you have an inventory issue, and the cost of a soda should not be passed on to a customer who wants water just so it's easier for you to calculate sales/losses at the end of the day. Go to the store and buy some small cups.

UPDATE: 10 months later and they are still claiming to be out of water cups. Sounds like it's less an inventory issue and more a price gouging your...

Wow. As a consistent customer of panda express, this location is showing the true colors of the brand by providing the WORST SERVICE POSSIBLE. Not only is the food consistently stale every time I go, but there is always a lack of urgency by both Managers and employees. Especially GLORIA. Very top notch on being rude, disrespectful, and not caring for the customers.

I am honestly disappointed in the consistent lack of urgency, customer service, and quality of the food. When I got my drink I expected a medium as requested but got a small.

Apparently Gloria was doing me a "favor" by giving me the large. I no longer wanted it and wanted a refund apparently unlike other stores, manual refunds cannot be processed. I call horsecrap on that. Other Panda locations can do that,...