Clater Jewelers Diamond Center — Attraction in Graymoor-Devondale

I always knew I wanted my engagement ring to be special. I was inspired by antique, heirloom pieces that were timeless, beautiful and unique. When the time came to pick out my engagement ring, I wasn't really seeing anything in stores or online that felt like me. After my mom saw an advertisement for Clater Jewelers in a local magazine, the idea of crafting something custom was born. I am fortunate to have inherited jewelry collections from both of my grandmothers after their respective passings, so it was only fitting that the ring I created contained components of rings that belonged to them. From start to finish, Sallie at Clater's was absolutely wonderful. She walked me through the design process, listened to my ideas and examples of rings that inspired me, and was just so kind and attentive! The final product combined diamonds from my maternal grandmother's wedding band, sapphires from a ring that belonged to my paternal grandmother, and white gold from a necklace of my mother's. It's priceless to have three important women in my life connected in one piece. The day my ring was ready I went in to make sure the size was just right, so they blindfolded me! Even though I received renderings of my design, nothing could compare to seeing the real thing in front of me when my husband proposed. This ring is so special to me (and often receives compliments, so I can praise Clater's!) and I'm so happy that Clater's, especially Sallie, was a part of the journey. Thank you...

Oddly enough I felt like customer service was considerably different from other reviewers. I was trying to do a custom diamond necklace and did plenty of research online but wanted a consultation since this is a big deal to me.

First call was basically just told to look at their online catalogue.. which was not that helpful nor what I was really looking/asking for.

Then I thought it might be good to stop by the store to get an in person evaluation and consult since I already have the stone. Left outside in the rain because they only allow people in via appointment.

Called to try to schedule an appointment but just got a machine, so I just left a message. As of this moment they still have not returned my call - and in that time I went to a different jeweler, met someone in person, they examined my diamond and verified it (and the IGI certification) and gave me their thoughts and recommendations, helped me choose a necklace and mounting, gave me a quote on the price and the time for completion, and I was on my way.

Maybe I’m not the clientele that this business caters to but I would never recommend...

The folks at Clater Jewelers are the absolute best! Wonderful selection, great prices and people who give you 1-1 time, attention and help in picking the perfect jewelry for your needs. Christy helped me soooooo much on my last purchase which was for my wife's birthday. She went above and beyond in every respect to help me under a tight budget, tighter timing and honestly - cleared the confusion for me in what I was looking for. My wife was ABSOLUTELY thrilled with the item Christy helped me with. At end of the day - when I have a major jewelry purchase to be made I don't even look around -- I go straight to Clater's as I know I will be taken care of 100%. ...