Planet Fitness — Attraction in Great Falls

I just recently joined after moving to great falls. Everyone has been exceptionally friendly and helpful, expect for today May 22 when I had to deal with “Zack” working the morning shift. I always asked for 15 minutes after my work out on the hydro machine and he told me he couldn’t do it because they were busy. I took pictures of the area and no one was there; you can check the cameras it was 10:20am. I work in the hospitality industry as a travel corporate manager and if he is your trainer, you may want to check his customer service skills because he made me feel like I was begging, when in fact I am paying for that benefit. Planet fitness has an amazing reputation and Zack needs to learn people skills. He was also at the front letting the phone ring because he was talking to other people. I will had never hired someone like him to represent my establishment. I am still going to speak to his manager AJ since another coworker even mentioned to me that he is rude as well to her. Zack was so unprofessional, I witnessed him telling the customer he was helping after me something that made her turned and look at me and laughed; but that’s his insecurities and need to be accepted. I swear that if it wasn’t for the need to work out at a decent place, I will cancel my membership because of him; but Planet Fitness is a different entity on its own and they should pull out the bad weed or train him better to be an ambassador of...

I wanted to get a guest pass to workout while visiting family for the holidays, but obviously due to Covid that was unavailable (totally get that), since the membership is so low and they had an offer for free signup I decided to just get a membership and was told I could just cancel once I leave town.

I was also told that the annual fee was billed in early February, and so long as I canceled before then I wouldn't be charged. However, upon attempting to cancel, was told I had to cancel in person. Couldn't transfer my account, or have someone else come in and cancel. Only other option was cancel by mail. So, I got my cancelation mailed in and received confirmation on 1/30 BEFORE THE EARLY FEBRUARY BILLING DATE FOR ANNUAL FEE. Still got billed the $40 two days after my cancelation, assuming it was just a minor error I called to have it fixed and was met with no understanding and told it was non refundable. Tried messaging corporate office, was told for billing complaints it goes through the local gym. Will try to get in touch with owner, but this has been the biggest hassle and WORST GYM EXPERIENCE EVER.

As a side note, in my times working out there, staff was constantly on their phones and chatting with one another. Nothing was cleaned or wiped down by any staff in the entire two hours I was working out on either day. Normally doesn't bother me and wouldn't write a negative review but after this...

I go here every work morning and work evening. Everyone that attends is for the most part very considerate of others in the gym. The bathrooms seem tended to maybe twice a day. I would say that this location is not at all what the norm is for enforcing some of the franchises more stringent rules on clothe and noise monitoring but that works just fine for me. The people working there are kind and very eager to strike conversation at the desk. The equipment works, feels as though it may need greasing and possible replacement of some cables. I would hope the wear and tear that happens in this place starts getting addressed sooner rather than later so it doesn't experience the typical Great Falls "casual dilapidation" as I like to refer to it. Where everyone just sort of accepts that something doesn't work or is broke and just goes on ignoring it. Point in case, the broken anchor holding the stall separator in the men's bathroom for the last couple months causing the whole thing to droop forward. Overall, a very welcoming environment, and with the app telling you how crowded this place is or isn't you should be able to get in to do what you need at...