Tie the Knot Off the Rack — Attraction in Green Bay

I apologize ahead of time for the long sappy post — or like Jackie says “sorry not sorry” ☺️

So you know how we’ve all heard the horror stories when it comes to wedding dress shopping?? This was NOTHING like that. This whole experience for me went a million times better than I ever could have imagined. If I’m being honest, I was kind of dreading dress shopping. Not because I’m not excited about getting married, but I struggle with body dysmorphia really badly. I actually almost canceled my appts because I haven’t shed the weight I wanted to shed before I tried on any dresses. I had such bad anxiety driving to the appt. I could already feel my mindset shifting and thinking of everything that’s wrong with my body.

Immediately when my mom, my maid of honor and I got to the shop, Jackie and the other girls made us feel right at home. Everyone was polite and professional, and genuinely enjoyable to be around. I told Jackie some of my body concerns right away and the things I’m sensitive about, and I also told her that although I had a certain style in mind…I really wasn’t sure what I wanted. We discussed budget and she assisted us with pulling some dresses that fit my vibe off the rack.

First of all, her options she grabbed were gorgeous and totally went with my vision. While we were trying things on, she made a genuine effort to get to know me. She asked questions about how my fiancé and I met, our relationship, she asked about my relationship with my maid of honor and my mother, etc. It felt so comfortable and natural—like I was clicking with a new friend and we were getting to know each other. She never tried to undermine my body concerns, but at the same time she made me feel beautiful in EVERY dress I tried on, even the ones I wasn’t super excited about-I still felt beautiful-it just wasn’t that perfect dress yet. She made a point to ask why I didn’t like certain dresses and what specifically it was that bothered me, so she could get an even better sense of what I was looking for. She wasn’t pushy at all either. And when that last dress went on and I knew it was the one, she was so excited and supportive. I’m pretty sure she knew that was gonna be the one before I officially said “yes to the dress” just by my reaction when I turned around.

I was so happy at the end of the appt, not just because I had picked a dress—but also because of how pleasant Jackie made the whole experience. I am so glad that I never cancelled the appointment, and I’m so thankful Jackie was the one to work with me. I’m sure any of the girls would have been wonderful, but it felt like it was meant to be to work with Jackie. And not just because she has the same name as my maid of honor, and her husbands name is Luke (which is also my fiancés name) - that was just the cherry on top.

Thank you Jackie and the other girls at Tie the Knot Off the Rack, you made my experience so special. I will never forget it. I plan to recommend you to everyone I know who is planning on getting married!! 🤍 I wish I could give her...

I visited last weekend for a bridal appointment and left feeling deeply disappointed. The consultant was initially friendly, but after only two dresses—one fitting, one not—she refused to let me try any smaller sizes on (I fit into those sizes at other stores), saying I simply wouldn’t fit. She brought me back to the rack and asked “so what do you want to do?” Then mentioned there was three dresses left in my size, none of which matched what I wanted. She abruptly ended the appointment without offering help or even a refund for the non‑refundable reservation fee.

Worse, I was left awkwardly standing in the dressing room while she rehung my dresses and didn’t assist me out of the gown until she was done, then was told to attend a trunk show at their regular store to “figure out what size you actually are.” She didn’t offer an apology or any alternative appointment, even when asked if they could book one at their main store that day we were told to call ourselves and she wouldn’t assist us further. I understand inventory limitations, but that doesn’t excuse the dismissive tone and lack of basic kindness.

That said, I want to acknowledge that the owner personally called me after reading this review. She was incredibly apologetic, kind, and sincere. She expressed how upset she was that my experience didn’t reflect their values. She also sent me a generous gift and went out of her way to make things right.

While my appointment experience was not okay, I genuinely appreciate how seriously the owner took my feedback. I hope this leads to more inclusive and thoughtful service in the future. If you’re plus-size, I still recommend calling ahead to confirm sample options—but I also now believe this store wants to do better and...

I was overall disappointed with my experience at Tie the Knot. We arrived 5 minutes early for my appointment and stood awkwardly in the doorway for a while before being acknowledged. Eventually we were told they were finishing up and would be with us shortly. Once we were brought in, we were told to pick five dresses ourselves from the racks, and no dresses had been pre-pulled despite being asked to share inspiration photos and style preferences a week before. The stylist admitted she hadn’t looked at what I sent and also mentioned she wasn’t familiar with what was on the racks, which made things feel disorganized. Since dresses often look completely different on hangers, it was hard to choose confidently without any guidance. My guests helped pick dresses just to get the process going. My party was told to go sit down, we initially set our stuff down at the front table. I went to grab something from my purse and the stylist told me that we should bring all the stuff to the back, so I (future bride) brought everyone’s purses to the seating area. I tried on six dresses and then the appointment was over. Very disappointed with this experience. This was my first dress appointment and I brought my mom, grandma and sil, I was hoping for it to be amazing. I understand this is an off-the-rack location during a seasonal sale, but wedding dresses are a significant purchase, and I was hoping for a more thoughtful and memorable experience—especially for my first...