I have only had two other shopping experiences that compare to the experience that I had Saturday at All Brands Furniture in Green Brook, NJ-shopping for my wedding dress and shopping for my son's nursery furniture! Obviously, those were two very special events/occasions, so naturally, the shopping experiences would be equally as special. This experience, this past Saturday, was for no special occasion, per se. I am simply buying my first set of brand new living room furniture since 1998. 17 years ago, I had new, poor quality, living room furniture because I was just starting out and that was what was affordable. Now, I want quality, comfort, practicality, and beauty before cost. Little did I know that when I entered the store, I would leave feeling like I just shopped with family. Judy, my sales associate, made me feel so incredibly safe in this very important decision, but more importantly, she made the decision not a decision; I was having a blast! Picking out a style first, a fabric second, and learning about the particulars third made me so relaxed. I couldn't believe that I chose a style that is essentially my namesake-The Kathy! Then, the fabrics-oh the fabrics!!!! There are hundreds, and I picked out countless! Slowly, by process of elimination, I got down to about five. Miraculously, the one plaid that I chose matched perfectly with the one tapestry that I chose, and the image of what my furniture would look like became a reality. Then, there was one more choice-the pillows; should they match the chair, the couch or be solids. I decided to match the chair and make the bolster a solid to compliment my walls. What a great way to buy furniture-it is being made to order for me and for no one else! It is not coming prefabricated in boxes and leaving me with only two or three colors to choose of the very same style. It is for me and only me! Thank you to Judy and Mo for an incredible buying experience, and I promise that my mother will be coming in for her set next! Anyone in the area looking for furniture would be foolish to drive by All Brands Furniture in...
Read moreUPDATE JANUARY 2022 - Finally received all replacement pieces. New pieces of furniture now look nice and fixed. All in all, the experience was tiring but thankfully the store manager eventually worked hard to settle all issues.
Comments on in store assistance and experience. A little hasty with how quickly they wanted me to make my purchase but all in all, they really helped me choose a wonderful dining room set. Tables, chairs, and a server as well. Now onto the aftermath of actually receiving my dining room set and dealing with the store’s customer service. The delivery wait time was perfect though they had to split the delivery of my dining room table with six chairs and the server. With the first delivery, two of the chairs had cracked legs and one chair was not properly put together. This was seemingly dealt with by the store manager and he called in replacement pieces. With the next delivery, they still didn’t have the replacement chair legs but they did fix the chair that was not originally put together properly. HOWEVER, the server was cracked on the back. So now I’m waiting for two chair replacements as well as a replacement for the cracked server. I have not heard back from their store manager or customer service as of November 2021 but I will provide an updated review once this transaction is...
Read moreIt's been my experience that furniture salesmen are much like car salesmen, the only difference is that one place tries to cheat you on the price of a sedan and the other on the price of a sofa. But I have found the exception to the rule with All Brands Furniture in Greenbrook, N.J. I worked with Ahmad, or should I say he worked with me. Women choose furniture much like they choose shoes, tho they usually buy the first pair they liked, they must try on (or in the case of furniture) sit on...everything in the store. Ahmad was not only professional and polite, but he had the patience of a saint! He went above and beyond the call of duty and described in great detail every piece that caught my eye. I walked out of that store knowing the quality of the fabric, the workmanship of the construction, the density of the foam and the place of origin. I was able to make a very informed decision and smart purchase. We are all bargain hunters and All Brands matches the price on other websites, but unlike other websites, All Brands offers free delivery and no tax! The owner was also terrific and worked hand in glove with Ahmad to get me a great price and delivery that was quick and handled with care. Their furniture is stylish, their prices are stellar and their...
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