Steinhafels — Attraction in Greenfield

Worst place to buy furniture of any type. Bought a mattress from here and all the salesman cared about was making the sale the very day we went. Felt like I was dealing with a car salesman. I asked about if a Memorial Day sale would occur which was only 2-3 weeks from when we went to purchase and he straight up said "no, everything for this specific brand is always the same." Lo and behold it's a week before Memorial Day and there's a sale. So they advertise that you can "price match" other competitors but that's completely false they get away from not allowing price matches because they offer their own terrible $200 "Steinhafels cash" with the mattresses. This credit can't be used on anything worth value. Just sheets and pillows which I don't need. I use the same pillow I'm always comfortable with and I have sheets. Not allowed to use it on a foundation either. They pretty much force you to buy "BedGear" brand stuff by over selling on the quality of these over priced sheets. If anything is under the $200 then you can't use the credit. Anyways the mattress I purchased here was cheaper at Mattress Firm and the manager working at this Steinhafels went through everything he could to save him and the business their $100 that it was cheaper at a competitor. I made my statement very clearly, he says he spoke to the "merchandising team" about it but I know he didn't. He was determined to not price match a competitor. It's okay I'll NEVER purchase a single thing from this business. The manager here even told me Steinhafels "games" their customers. This was legit his words. Apparently every furniture store has their own way to "game their customers" so we as customers get played by a business. What a terrible way to run a business, right? He said the $200 credit is Steinhafels way to game the system and each business has their own way to "game it." Since I was forced to buy this uncomfortable and non-refundable mattress protector and it was a part of the "deal" they can't price match? How does that make any sense? I just want a price match of the mattress. One place has it for $100 less. That's it just the mattress should be price matched nothing else that I purchased should be apart of that but I guess that's the way Steinhafels (in the managers words) "games the system." Anyways this whole experience has me never wanting to buy a single thing from them. I'm purchasing a new house soon and I won't spend a single cent here. Glad this place saved themselves that $100 on a price match because the $100 they saved is definitely more important than me wasting hundreds to thousands on other furniture in the future. The furniture for my new house is coming from somewhere else that's 100% for sure. If anyone was to ever ask me to recommend a store it's definitely not Steinhafels. GO SOMEWHERE ELSE, you won't regret it. Don't get played by these people who themselves say they "game the system" to play customers like you or me. If you think I'm over exaggerating, I really wish I was. All this over $100, what a joke of a business. They should keep that $100 because they definitely need it more than I do.

Edit: What this “owner” is referring to is a price change that Steinhafels themselves had. In no way is the mattress alone cheaper at Steinhafels than Mattress Firm. Price at Mattress Firm = $2,099. Price at Steinhafels = $2,199. It’s really not hard to do the math. I don’t care about this “$200 Steinhafels cash” that is involved. If I could return this terrible mattress protector I would in a heart beat but that’s how your business “games the system” (words of the manager). It’s cheaper at Mattress Firm so don’t lie. It’s well known that this is how Steinhafels gets out of a “price match”. All I was asking is a mattress price match to a mattress price match. Has nothing to do with the mattress protector I also spent money on. If you really wanna look at “apples to apples” if I bought everything Purple brand like the sheets, 2 pillows and the mattress protector it’s definitely cheaper at Mattress Firm. This is how you...

The show room and the representative that I was dealing with was great, but the delivery was horrible. I attend therapy next door to Steinhafels. I always walk by to look at there show room. I wanted to buy furniture from there establishment. There products seemed great. My overall experience was not a great one. Here’s my story.

I purchased my sofa in person. Spoke to the sales representative we agreed that I did not need to pay for assembling when there was only four legs to screw in. I was told my product would be delivered. When the product arrived it was placed outside in the rain on the grass before you reached the porch.

I am disabled and walked into a store location with a cane. Why would I order for my sofa to be placed outside and I have a back brace and cane. Delivery should have been explained in detail, but not once did anyone state nor did I see documentation that stated furniture will be placed outside on the lawn.

I have never in my life received furniture from a furniture retailer where my items were not placed in my home, but outside on the grass.

The driver said I didn’t pay for my item to be placed in my home. Steinhafels is completely unprofessional. I am sharing my Experience so that this does not happen to another individual like or unlike my physical situation, and or the elderly. Imagine scrambling to find a mover within short notice while your furniture is getting rained on. And the only thing you can do is sit there and watch your leather sofa being possibly destroyed before you had the chance to sit on it.

I would never shop here again. Steinhafels are not handicapped or a disability friendly facility. Steinhafels does not accommodate the likes of everyone. Maybe I should of paid 120.00 dollars to screw in my four legs on my sofa, and I wouldn’t of...

First, to the prospective furniture buyer, PLEASE BEWARE, avoid this place. The floor models are not the same as the ones you get. The one you buy is some cheap Chinese furniture and the floor model is the nice comfy well made one. It’s not okay. Please read on for more details, but please know if you are buying for the first time, do your research, make sure you know what you are buying and don’t buy from these people.

Posting a 5 year update of the couch we bought. We will NEVER be buying another piece of furniture from here again.

The floor model was completely different than the model we got. We didn’t realize it at first and really haven’t for years. That is until we took the couch cushions off. The construction on the couch they sold us is terrible.

We should have done better research on good furniture but this was our first couch purchase and my family has been going to Steinhafels for YEARS, like since I was a baby. Boy have we regretted our decision since then. We just thought the couch we got needed to be broken in. Nope it was just really poor quality, I’m talking sub ikea quality here. Maybe some of their better furniture is worth it but I’m really not sure.

Picture is the amount of leftover material from when she went to go wash the covers. The cushions are some really bad foam, the fabric was ripping like only a year into it. We gave it a chance but will neverrrr be back to this place. I have a line of credit there and wanted to possibly get a new piece of furniture but we will be taking our money elsewhere. Avoid at all costs!

The pictures below is the covers AFTER my wife washed them. They simply just fell apart at the seams. I have never seen something be so poorly made. I think a couch should last far longer...