Penny Mustard Furnishings - Greenfield — Local services in Greenfield

My wife and I retired a few years back and decided to spend a little extra money on some of the furniture that we needed. We wanted to have quality products that would last. We decided to splurge on a Penny Mustard bedroom set, with Bedtech lifts and the top of the line mattress. The whole 9 yds for a better night's sleep. We met Jenine Opala at the Greenfield location who helped us find exactly what we were looking for. There is no doubt this is not the cheap way to go and basically on the high-end of any other furniture that I've ever purchased before, and I had my doubts whether that was worth it or not. I can tell you now from experience that it was worth every "penny". Not only was the furniture of the highest quality that I've ever had, but we did have a few issues with the comfort of our mattress and had a small issue with the Bedtech lifts. This was when we had the pleasure of meeting with Tom Clark in their service department. Tom helped us with the exchange of our mattress about a year ago which was a great experience, and now a year later he helped us solve the problem with our Bedtech lifts. The difference between Penny Mustard, and other stores that we purchased from in the past was that they stand behind their product! Tom made sure they corrected our issues extremely quickly and efficiently, and at no cost to us. This included picking up and delivering our mattress exchange, and now having service technicians come to our house to repair/exchange the Bedtech lift that wasn't working properly. I now recommend Penny Mustard to anyone that wants to get furniture that will last a lifetime and can also be passed on to your family. Because that's just how good it is! I would also recommend the Greenfield location where Jenine Opal and Tom Clark work, for the best customer service I've ever experienced anywhere! It is true you get what you pay for. Thanks again, Jenny and Tom you guys...

Our experience at Penny Mustard was the best experience we have ever had furniture shopping, which is saying a lot for a couple of seniors. Walking in the store, a sales person behind a counter simply inquired if we were shopping for something for a specific room or generally just looking. It felt good to not immediately be pounced on. Browsing the showroom was very comfortable. When we wanted help, our sales consultant, Kyle Early, listened well as we described the type of recliner we wanted. He readily told us that they might did not have exactly what we wanted, but he thought the store catalog might have something close to what we described. My husband and I wandered while Kyle search the catalog and talked to other associates. He indeed found one that was almost our described chair. He also had us try out a few chairs to get a feel for the quality of the light touch needed for the recliners we would be ordering. Early readily gave us details. Quotes were freely given, including the $50 delivery charge. On our way home I told my normally reluctant husband that I would readily shop there again. He said, “Well,...

06/17/2021 update: THE SAME SALES REP KEEPS CALLING ME AT HOME ASKING ME IF I WANT TO PURCHASE A TABLE. I DON'T KNOW HOW MANY TIMES I CAN TELL HER TO REMOVE ME FROM YOUR CALLING LIST AND STOP CALLING ME BUT CLEARLY SHE IS NOT GETTING IT. I WILL NEVER PURCHASE ANYTHING FROM YOU AND WILL TELL EVERYONE TO AVOID PURCHASING FROM YOU. PLEASE STOP CALLING ME. I DON'T WANT TO BUY ANYTHING FROM YOU. I WILL NEVER BUY ANYTHING FROM YOU. WHAT DON'T YOU UNDERSTAND ABOUT THAT?! DO THESE TACTICS ACTUALLY WORK??? STOP CALLING ME ALREADY!!!!!!!!!

06/05/2021 UPDATE: Your response said you would remove me from your calling lists. The fact that your employee called me AGAIN just now determined that was a lie. I will definitely make it a point to avoid purchasing from you ever. And I’ve been telling all my family and friends about your stalker like sales practices. If I could give you 0 stars, I would. Just stop.

Came in once and now they won’t stop calling me at home and mailing me letters to buy their furniture. Their quality is good but it’s overpriced. And their tactics are so annoying I wouldn’t want to buy from...